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Horizon BC/BS of New Jersey Customer FAQ

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What is Horizon BC/BS of New Jersey's Phone Number?

The question we are asked most often is about how to talk to Horizon BC/BS of New Jersey customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Horizon BC/BS of New Jersey Customer Questions

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Claims and Appeals

What is the process for filing a claim?

Filing a claim with Horizon BC/BS of New Jersey involves gathering necessary documents, completing the required claim form...
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What is the process for appealing a denied claim?

To appeal a denied claim with Horizon BC/BS of New Jersey, members need to review the denial notice, gather supporting...
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Insurance Plans

What types of health insurance plans does Horizon BC/BS of New Jersey offer?

Horizon BC/BS of New Jersey provides various health insurance plans, including HMO, PPO, and EPO options, designed for...
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Are there vision and dental plans available with Horizon BC/BS?

Horizon BC/BS of New Jersey does offer various health insurance plans that may include vision and dental coverage, but this is...
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Coverage Information

What is the coverage for prescription medications?

Horizon BC/BS of New Jersey usually offers prescription coverage that varies by plan. Coverage includes a formulary with...
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What preventive services are covered by Horizon BC/BS of New Jersey?

Horizon BC/BS of New Jersey covers numerous preventive services aimed at maintaining members' health, including wellness...
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What mental health services are available through my Horizon BC/BS plan?

Horizon BC/BS of New Jersey provides various mental health services, including counseling, therapy, psychiatric care, and...
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Travel and Emergency Care

Can I use Horizon BC/BS of New Jersey when traveling outside of New Jersey?

Horizon BC/BS of New Jersey generally provides coverage for members traveling outside the state, with specifics depending on...
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What should I do if I need emergency care while traveling?

If emergency care is needed while traveling, first find the nearest emergency room or urgent care. Upon arrival, provide your...
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Dependent and Provider Services

Can I add a dependent to my Horizon BC/BS of New Jersey plan?

Members can generally add a dependent to their Horizon BC/BS of New Jersey plan following life events or during open...
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How do I find a network provider with Horizon BC/BS of New Jersey?

Individuals can find a network provider with Horizon BC/BS of New Jersey by visiting their official website, which includes a...
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Wellness and Online Services

Are there any wellness programs offered by Horizon BC/BS of New Jersey?

Horizon BC/BS of New Jersey offers wellness programs to promote healthy lifestyles among its members, including resources for...
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How can I manage my health records using Horizon's online services?

Horizon BC/BS of New Jersey provides an online member portal for managing health records. Users can view claims, benefits, and...
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