A:Press 4 at the first menu, then hold for a representative.Our free phone can also navigate phone menus to get a live human at HopSkipDrive for you.
Q:
Does HopSkipDrive offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Thursday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for HopSkipDrive below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this HopSkipDrive phone number to document the phone system.
Here is how our research team describes the way the HopSkipDrive phone system greets you: Safe Ride Support Team, press 1. Care Drivers Support Team, press 2. Schools interested in partnering with us, press 3. If you are calling for any other reason, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4 at the first menu, then hold for a representative.
Below are some clips we've found from HopSkipDrive's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling HopSkip Drive.
All calls are recorded for quality assurance and so we can best serve you.
For more information, please visit our privacy policy at hop skip drive dot com slash privacy.
If you are calling to talk to our SafeRide support team about a ride that is in progress or starts in the next two hours, please press one.
If you want to speak if you're a current HopSkipDrive partner, please press one."
Excerpt from a call with HopSkipDrive
Wednesday, April 3, 2024 4:28 PM
The first phone menu
"Thank you for calling HopSkip Drive.
We have recently changed our system. Please listen carefully to make sure you speak to the person most able to help.
All calls are recorded for quality assurance and so we can best serve you.
For more information, please visit our privacy policy at hop skip drive dot com slash privacy.
If you are calling to talk to our SafeRide support team about a ride that is in progress or starts in the next two hours, please press one.
If you want to speak to someone on our care driver support team, or have questions about becoming a care driver, please press two."
Excerpt from a call with HopSkipDrive
Saturday, June 15, 2024 6:14 PM
What are the hours and when should I call?
HopSkipDrive operates the call center for this 844-467-7547 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 77 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the HopSkipDrive call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this HopSkipDrive phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like HopSkipDrive staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call HopSkipDrive is Thursday.The most busy day to call is Friday, which averages 144% more phone calls by comparison.Again, this is based on a sample of 77 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Quietest
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call HopSkipDrive is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that HopSkipDrive staffs the call center well on Thursday.
More HopSkipDrive Customer Service Contacts
There are of course other ways to contact HopSkipDrive customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and HopSkipDrive will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- HopSkipDrive customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is HopSkipDrive's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a HopSkipDrive agent. This phone number is HopSkipDrive's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-467-7547 include and other customer service issues. Rather than trying to call HopSkipDrive first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, HopSkipDrive has 1 phone number. It's not always clear what is the best way to talk to HopSkipDrive representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for HopSkipDrive. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like HopSkipDrive. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.