A:Not at this number; hours here are Mon-Fri 12am-9pm EST.The least busy day is Monday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 70 minutes.The longest hold times are on Tuesday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Honeywell below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Honeywell phone number to document the phone system.
Here is how our research team describes the way the Honeywell phone system greets you: For thermostats or whole house humidifiers, press 1. For heaters or fans, press 2. For technical support, press 3. For all other products, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then 1 then 9
Below are some clips we've found from Honeywell's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for contacting Honeywell.
Please note that our menu options have changed.
Please listen carefully to the following menu to ensure your call will be routed to the correct team to assist you.
Press five for career opportunities.
Press six for human resource inquiries or employment verification.
Press seven for media inquiries, investor relations, and patent requests, or other corporate inquiries.
Press one for technical support on a product.
Press two for customer service, order status, and warranty and repairs."
Excerpt from a call with Honeywell
Monday, April 1, 2024 4:39 PM
What are the hours and when should I call?
Honeywell operates the call center for this 877-841-2840 phone number Mon-Fri 12am-9pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 140 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Honeywell call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Honeywell phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Honeywell staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Honeywell is Monday.The most busy day to call is Thursday, which averages 39% more phone calls by comparison.Again, this is based on a sample of 140 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Wed
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Honeywell is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Honeywell staffs the call center well on Monday.
Calling Honeywell only works if you dial between Monday and Friday from 6 a.m. to 6 p.m. Eastern time. If you miss this window, there is no other option at your disposal.
There's no way to leave any kind of message, call-back number or anything that suggests that you might want to get in touch with Honeywell after hours. The system will hang up automatically after giving the customer this information, preventing them from being able to contact Honeywell in any way outside of normal business hours.
Given that Honeywell works customers on a B2B basis as opposed to working with individual customers, it makes sense that it has chosen to stick to conventional business hours. The companies and industries that would use Honeywell aren't likely to be in situations where they need to get an immediate response, and there's little reason for Honeywell to require a message when the customer is likely going to close after hours as well.
It also seems that this number is essentially an insider number for Honeywell. The company doesn't appear to broadcast it on their website as one of their preferred methods of communication. Instead, it highlights either checking out one of its FAQ pages or sending a message via e-mail to be returned when someone does come back to the office. If a customer really needs to reach Honeywell and it's outside of normal hours, the e-mail form does provide at least one way to get in touch with someone.
Honeywell does post the number on its website, but you either have to search for the number actively or scroll all the way to the bottom of the page before you can use this information. This phone number works as a toll-free option in both the United States and Canada. Any other country receives an additional number that is billed separately and is only for international customers.
Without knowing how much time is spent on waiting and how much time is lost to a lack of productivity, it's impossible to determine whether or not this is an effective way to start communicating with Honeywell. The company seems to offer a reasonable alternative by pushing people toward its website, but the fact remains that for some companies, working with Honeywell isn't possible unless you can adjust your speed to match theirs.
That's something I'm not a fan of, as Honeywell has had a hard time getting these up to its established level. Offering the e-mail option does help, but it's slower and doesn't work if someone does need assistance right away.
Based off this call, it's impossible to tell if calling this number would be effective or not. It might be if you call before 6 p.m., but if not, there's little reason to call Honeywell.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Honeywell
If you have time to do a bit of reading before you call Honeywell, we recommend you read over some of our problem-specific articles.
Honeywell offers a warranty for their products to ensure customer satisfaction. The specific warranty may vary depending on the product category and model. Generally, Honeywell provides a standard warranty period for their products, which typically ranges from one to five years. This warranty covers any defects in materials or workmanship that may arise during normal use. However, it is important to note that certain conditions and limitations may apply, so it is recommended to review the warranty policy for each particular product. Honeywell's warranty aims to offer peace of mind and assurance to customers, ensuring that they receive reliable and high-quality products backed by the company's commitment to excellence and customer support.
Honeywell's return policy aims to ensure customer satisfaction. If you are not completely satisfied with your purchase from Honeywell, you may return the product within 30 days of receipt for a refund or exchange. The product must be unused, in its original packaging, and accompanied by a receipt or proof of purchase. Please note that certain items, such as software, may be subject to additional restrictions. Honeywell reserves the right to refuse returns that do not meet these requirements or have been damaged or tampered with. Shipping costs for returns are typically the responsibility of the customer unless the return is a result of an error on Honeywell's part. For more information or assistance with returns, please contact Honeywell's customer service.
Yes, Honeywell products always come with clear and detailed installation instructions. We understand that proper installation is crucial for our customers' satisfaction and the performance of our products. Whether you are a homeowner or a professional installer, our products' packaging includes step-by-step instructions to guide you through the installation process. These instructions are specially designed to be user-friendly and easy to understand. Additionally, for more complex installations, we may provide supplementary resources like installation videos or online guides. Honeywell strives to ensure that our customers have all the information and support they need to successfully install and enjoy our products.
Click the link above to get answers to just about any Honeywell customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Honeywell, and their purpose. Are any of these similar to the reason you are trying to call?
Need app for thermostat: "I'm trying to find out what app I need for a Honeywell thermostat."
- From a call lasting 10m 23s , Nov 8, 2024 7:49 PM
Information about why customers call Honeywell is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Honeywell provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Honeywell will reply our your email.
As a last, sometimes only, resort- Honeywell customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Honeywell's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Honeywell agent. This phone number is Honeywell's best phone number because 3,534 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-841-2840 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Honeywell first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or email. In total, Honeywell has 1 phone number. It's not always clear what is the best way to talk to Honeywell representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Honeywell. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Honeywell. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.