Does Franklin Templeton Investments offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 5:30am-5pm PST.The least busy day is Friday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Franklin Templeton Investments below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Franklin Templeton Investments phone number to document the phone system.
Here is how our research team describes the way the Franklin Templeton Investments phone system greets you: To access your account or fund prices, say "access my account." To speak to someone, say "associate."
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0#, then 0#, then 0#
Below are some clips we've found from Franklin Templeton Investments's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Franklin Temple Shareholder Services.
Your call may be recorded.
For automated services, you can say access my accounts or fund prices."
Excerpt from a call with Franklin Templeton Investments
Wednesday, October 9, 2024 5:02 PM
They may ask you to say or enter information
"Thank you for calling Franklin Temple Templeton Shareholder Services.
Your call may be recorded.
For automated services, you can say access my accounts or fund prices."
Excerpt from a call with Franklin Templeton Investments
Thursday, May 30, 2024 6:48 PM
What are the hours and when should I call?
Franklin Templeton Investments operates the call center for this 800-632-2301 phone number Mon-Fri 5:30am-5pm PT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 37 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Franklin Templeton Investments call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Franklin Templeton Investments phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Franklin Templeton Investments staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Franklin Templeton Investments is Friday.The most busy day to call is Thursday.Again, this is based on a sample of 37 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call Franklin Templeton Investments
In summation, the best day to call Franklin Templeton Investments is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Franklin Templeton Investments staffs the call center well on Friday.
Why Customers Call Franklin Templeton Investments
If you have time to do a bit of reading before you call Franklin Templeton Investments, we recommend you read over some of our problem-specific articles.
Franklin Templeton Investments is a global investment management company that offers a wide range of investment solutions to individual and institutional investors. With a heritage spanning over 70 years, Franklin Templeton has built a reputation for expertly managing investments, utilizing a diversified approach across various asset classes and regions. The company is committed to delivering investment excellence and helping clients achieve their financial goals. Through a team of experienced investment professionals, Franklin Templeton provides access to a broad selection of mutual funds, ETFs, retirement solutions, and separately managed accounts. The firm's investment philosophy is rooted in research-driven insights and a long-term perspective, aiming to navigate the ever-changing market environment. Franklin Templeton is dedicated to providing transparency, education, and personalized service to its clients, ensuring their investment needs are met efficiently and effectively.
The fees associated with Franklin Templeton Investments varies depending on the specific investment product or service chosen. These fees are typically disclosed in the respective prospectus or offering document for each investment option. Common fees may include management fees, expense ratios, transaction fees, and contingent deferred sales charges (CDSC) for certain mutual funds. Additionally, there may be administrative fees, account maintenance fees, or service fees for specific types of accounts or services offered. It is important for investors to review the specific details and fee structure of each investment option before making any investment decisions. Transparent and detailed fee information is readily available to help investors make informed choices and understand the cost structure associated with Franklin Templeton's investment products and services.
Franklin Templeton's approach to sustainable investing is centered on integrating environmental, social, and governance (ESG) factors into their investment decisions. They believe that considering these factors alongside traditional financial analysis can help identify sustainable investment opportunities and manage risks effectively. Franklin Templeton conducts thorough research and analysis to assess the sustainability practices of companies, examining their environmental impact, social policies, and corporate governance structure. They actively engage with companies to promote positive change, encouraging them to adopt sustainable practices and improve their ESG performance. Additionally, they offer a range of sustainable investment solutions to meet the diverse needs of their clients, providing options like ESG-focused funds and impact investing strategies. Franklin Templeton is committed to responsible investing and delivering long-term value while promoting a more sustainable future.
Click the link above to get answers to just about any Franklin Templeton Investments customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Franklin Templeton Investments, and their purpose. Are any of these similar to the reason you are trying to call?
Checking old stock value: "I found an old statement and want to check the value of my stock."
- From a call lasting 10m 52s , May 30, 2024 6:48 PM
More Franklin Templeton Investments Customer Service Contacts
There are of course other ways to contact Franklin Templeton Investments customer service besides the phone. Below we list the best ones, by medium.
Franklin Templeton Investments Customer Help Desk / Web Support
As a last, sometimes only, resort- Franklin Templeton Investments customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Franklin Templeton Investments's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Franklin Templeton Investments agent. This phone number is Franklin Templeton Investments's best phone number because 222 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-632-2301 include Get financial advice and other customer service issues. Rather than trying to call Franklin Templeton Investments first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Franklin Templeton Investments has 1 phone number. It's not always clear what is the best way to talk to Franklin Templeton Investments representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Franklin Templeton Investments. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Franklin Templeton Investments. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.