Toll-free · Mon-Fri 9am-6pm, Sat 10am-5pm CST · Press 2 at the first menu. Then press 4. · For new or existing orders, press 1. For all other inquiries, press 2.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Famous Footwear phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, 2, then 7
Here is how our research team describes the way the Famous Footwear phone system greets you: For new or existing orders, press 1. For all other inquiries, press 2.
Below are some clips we've found from Famous Footwear's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Famous Footwear dot com.
For the coaching and development of our representatives, your call may be monitored or recorded.
For questions questions about a new or existing order, please press one.
For all other inquiries, please press two."
Excerpt from a call with Famous Footwear
Thursday, February 15, 2024 5:34 PM
The first phone menu
"Thank you for calling Famous Footwear dot com.
For the coaching and development of our representatives, your call may be monitored or recorded.
For questions about a new or existing order, please press one.
For all other inquiries, please press two."
Excerpt from a call with Famous Footwear
Friday, April 19, 2024 6:09 PM
After you press 1
"To place an order, please press one.
To track an existing order, please press two.
For questions about the status of a return, please press three."
Excerpt from a call with Famous Footwear
Sunday, February 4, 2024 3:50 PM
After you press 2
"To check the balance of a gift card, please press one.
To locate a store near you, please press two."
Excerpt from a call with Famous Footwear
Wednesday, January 3, 2024 7:03 PM
What are the hours and when should I call?
Famous Footwear operates the call center for this 888-869-1053 phone number Mon-Fri 9am-6pm, Sat 10am-5pm CT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 285 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Famous Footwear phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Famous Footwear staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Famous Footwear is Thursday.The most busy day to call is Friday.Again, this is based on a sample of 285 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call Famous Footwear
In summation, the best day to call Famous Footwear is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Famous Footwear staffs the call center well on Thursday.
Why Customers Call Famous Footwear
If you have time to do a bit of reading before you call Famous Footwear, we recommend you read over some of our problem-specific articles.
Famous Footwear boasts a customer-centric return policy. We understand that sometimes returns are unavoidable, so we aim to make the process as hassle-free as possible. If you’re unsatisfied with your purchase, you can return it within 60 days of purchase, whether in-store or via mail. It's vital to present your original receipt or invoice when making in-store returns. For online returns, we offer a convenient pre-paid shipping label that can be easily printed. Refunds will be credited back to the original form of payment, while exchanges can be processed either online or in-store. Keep in mind that certain exclusions apply, such as worn or damaged items. For a smoother experience, please ensure the footwear is in its original packaging. Famous Footwear prioritizes customer satisfaction, aiming to provide a seamless return experience for every shopper.
Yes, Famous Footwear offers a rewards program for their customers called the Famous Footwear Rewards Program. As a member, you can enjoy exclusive benefits and earn points with every purchase. There are three levels of membership: Stacked, Sharp, and Legend. Each level offers its own set of perks and rewards, including free shipping, birthday rewards, insider access to sales and events, and more. You can earn one point for every dollar spent and receive $5 rewards cash for every 100 points earned. Additionally, Famous Footwear occasionally runs special promotions and offers bonus point opportunities, allowing you to earn rewards faster. Signing up is free and easy, either online or in-store, and membership benefits are valid both in-store and online. Start earning rewards today!
Famous Footwear's sizing guide is designed to help customers find the perfect fit for their feet. It includes detailed measurement instructions and conversion charts for both men and women. To determine your shoe size, measure the length of your foot using a ruler or tape measure and compare it to the provided chart. It is important to consider factors such as foot width and shape when choosing the right size. Famous Footwear offers a range of width options for select styles to accommodate different foot types. Additionally, their website provides helpful tips for achieving the best fit and avoiding common sizing mistakes. Customers can rely on Famous Footwear's sizing guide to ensure a comfortable and well-fitted pair of shoes.
Click the link above to get answers to just about any Famous Footwear customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Famous Footwear, and their purpose. Are any of these similar to the reason you are trying to call?
Order payment inquiry: "I ordered something online in February, but the payment is still pending on my PayPal."
- From a call lasting 7m 31s , Feb 26, 2024 8:34 PM
Address change request: "I had put the shipping address under my goddaughter's name, but then it filled out with the automatic stuff."
- From a call lasting 7m 59s , Feb 15, 2024 5:34 PM
Exchange tag on boots: "I ordered Timberlands from Famous Footwear and need the tags for Timberland."
- From a call lasting 4m 45s , Jan 29, 2024 8:31 PM
Missing tag on shoes: "I bought Timberland shoes from Famous Footwear and they are missing the tag."
- From a call lasting 6m 57s , Jan 29, 2024 8:23 PM
More Famous Footwear Customer Service Contacts
There are of course other ways to contact Famous Footwear customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Famous Footwear customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Famous Footwear's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Famous Footwear agent. This phone number is Famous Footwear's best phone number because 1,710 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-869-1053 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Famous Footwear first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Famous Footwear has 2 phone numbers. It's not always clear what is the best way to talk to Famous Footwear representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Famous Footwear. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Famous Footwear. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.