Does Extended StayAmerica offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Sunday.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Extended StayAmerica below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Extended StayAmerica phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then wait on the line
Below are some clips we've found from Extended StayAmerica's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Extended Stay America.
This call may be monitored or recorded for quality assurance.
For new reservations, press one. To cancel if you will be staying with us for fourteen days or more, please press one.
For all other new reservations, please remain on the line for the next available associate."
Excerpt from a call with Extended StayAmerica
Monday, February 19, 2024 8:58 AM
The first phone menu
"Thank you for calling Extended Stay America. This call may be monitored or recorded for quality assurance.
For new reservations, press one.
To cancel modify an existing reservation, press two.
For general information, press three.
For guest relations, press four."
Excerpt from a call with Extended StayAmerica
Thursday, June 6, 2024 7:47 AM
What are the hours and when should I call?
Extended StayAmerica operates the call center for this 800-804-3724 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 127 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Extended StayAmerica call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Extended StayAmerica phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Extended StayAmerica staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Extended StayAmerica is Wednesday.The most busy day to call is Sunday, which averages 177% more phone calls by comparison.Again, this is based on a sample of 127 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Busiest
Mon
Tue
Wed
Quietest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Extended StayAmerica is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Extended StayAmerica staffs the call center well on Wednesday.
Why Customers Call Extended StayAmerica
If you have time to do a bit of reading before you call Extended StayAmerica, we recommend you read over some of our problem-specific articles.
Yes, Extended StayAmerica allows pets. We understand that pets are part of your family, and we welcome them at our hotels. With our pet-friendly policy, you can bring along your furry friends while staying with us. We believe that traveling with pets should be hassle-free, and we provide comfortable accommodations for both you and your pets. Please note that there is a pet fee and certain restrictions may apply, such as a limit on the number of pets per room and specific weight restrictions. To ensure a smooth stay for you and your pets, we recommend informing us about your pet(s) when making a reservation. Extended StayAmerica aims to make your stay a pleasant experience for your entire family, including your beloved pets.
Yes, Extended StayAmerica offers a fitness center for its guests. Our hotel understands the importance of maintaining a healthy lifestyle, even when traveling. Our on-site fitness center is equipped with various exercise machines and equipment to cater to different fitness needs. Guests can enjoy a good workout session conveniently without having to leave the hotel premises. Whether you want to do some cardio exercises, strength training, or simply stretch your muscles, our fitness center has you covered. Stay fit and active during your stay at Extended StayAmerica by taking advantage of our well-maintained fitness center, ensuring a balanced and healthy stay for our guests.
Yes, Extended StayAmerica provides on-site laundry facilities for the convenience of our guests. With our commitment to ensuring a comfortable and seamless stay, we understand the importance of having clean clothes readily available. Our laundry facilities are easily accessible, allowing guests to conveniently wash and dry their clothes during their extended stay. By offering this amenity on-site, guests can avoid the hassle of finding a laundromat or relying on expensive hotel laundry services. We strive to provide a home-like experience, and having laundry facilities available is just one of the many ways we make our guests feel welcome and at ease during their stay with us.
Click the link above to get answers to just about any Extended StayAmerica customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Extended StayAmerica, and their purpose. Are any of these similar to the reason you are trying to call?
Room cleaning and relocation: "They have not cleaned our room once since June third when we came in here."
- From a call lasting 16m 33s , Aug 25, 2024 5:15 PM
Wi-Fi connection issue: "My kids can't connect to the Wi-Fi, it says it's too many people connected but there's nobody connected."
- From a call lasting 1m 54s , May 24, 2024 10:15 PM
Information about why customers call Extended StayAmerica is extracted from issues that customers have reported to GetHuman.
This is Extended StayAmerica's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Extended StayAmerica agent. This phone number is Extended StayAmerica's best phone number because 990 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-804-3724 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Extended StayAmerica first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Extended StayAmerica has 1 phone number. It's not always clear what is the best way to talk to Extended StayAmerica representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Extended StayAmerica. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Extended StayAmerica. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.