A:Say "Representative," must enter social security # or account number.Our free phone can also navigate phone menus to get a live human at EverBank for you.
Q:
Does EverBank offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat-Sun 9am-7pm EST.The least busy day is Friday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for EverBank below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this EverBank phone number to document the phone system.
Here is how our research team describes the way the EverBank phone system greets you: Existing account, say "existing." To open a new account, say "new."
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative," must enter social security # or account number.
Below are some clips we've found from EverBank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Everbank.
If you are calling about an existing account, please say existing.
To open a new account, say new.
I didn't get that."
Excerpt from a call with EverBank
Thursday, October 31, 2024 3:20 PM
What are the hours and when should I call?
EverBank operates the call center for this 888-882-3837 phone number Mon-Fri 8am-8pm, Sat-Sun 9am-7pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 165 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the EverBank call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this EverBank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like EverBank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call EverBank is Friday.The most busy day to call is Tuesday.Again, this is based on a sample of 165 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call EverBank is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that EverBank staffs the call center well on Friday.
Why Customers Call EverBank
If you have time to do a bit of reading before you call EverBank, we recommend you read over some of our problem-specific articles.
Everbank is a financial institution that provides banking, lending, and investment services. It operates as a division of TIAA, a leading provider of financial services. Everbank offers a range of products and solutions designed to meet the diverse needs of individual and business customers. These include checking and savings accounts, certificates of deposit (CDs), mortgages, home equity loans, and credit cards. In addition, Everbank offers investment services, such as mutual funds, managed portfolios, and retirement accounts. The institution aims to provide innovative and competitive banking solutions with a focus on customer satisfaction. Through its online platform and nationwide network of ATMs, Everbank ensures convenient access to financial services for its customers.
Yes, you can access your Everbank accounts online. Everbank offers a user-friendly online banking platform that allows you to securely manage your accounts from anywhere. Through their website or mobile app, you can view account balances, transfer funds between accounts, pay bills, and set up alerts for account activity. Everbank also provides online tools to track your spending, create budgets, and manage your financial goals. With their online access, you can conveniently monitor and control your banking activities in real-time, saving you time and providing flexibility. Everbank prioritizes the security of your information, employing industry-leading measures to safeguard your online transactions and personal data. Experience the convenience and ease of managing your Everbank accounts online.
Everbank offers a range of interest rates for its accounts, ensuring competitive returns for its customers. The exact interest rates are subject to change, as they are influenced by prevailing market conditions and other factors. To provide personalized information on the current interest rates, customers should visit the Everbank website or contact their customer service directly. Everbank strives to provide attractive rates that allow customers to maximize their savings and investments while maintaining the security and stability of their accounts. By regularly monitoring the market and adjusting interest rates accordingly, Everbank aims to deliver a favorable and rewarding banking experience for its customers.
Click the link above to get answers to just about any EverBank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to EverBank, and their purpose. Are any of these similar to the reason you are trying to call?
Proof of address inquiry: "I need to know what kind of proof I can submit for my savings account application."
- From a call lasting 10m 33s , Oct 31, 2024 3:20 PM
More EverBank Customer Service Contacts
There are of course other ways to contact EverBank customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- EverBank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is EverBank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a EverBank agent. This phone number is EverBank's best phone number because 990 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-882-3837 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call EverBank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, EverBank has 1 phone number. It's not always clear what is the best way to talk to EverBank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for EverBank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like EverBank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.