A:Calling this Esso number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Esso for you.
Q:
Does Esso offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Tuesday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Esso below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Esso phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Esso number should go right to a real human being
In fact, much of this information on this page is superfluous because this Esso phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Esso operates the call center for this 800-567-3776 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 102 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Esso call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Esso phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Esso staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Esso is Tuesday.The most busy day to call is Friday, which averages 320% more phone calls by comparison.Again, this is based on a sample of 102 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Esso is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Esso staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Esso
If you have time to do a bit of reading before you call Esso, we recommend you read over some of our problem-specific articles.
Esso offers a wide range of fuel options to cater to different vehicle needs. Their fuel lineup includes premium gasoline, diesel fuel, and Synergy™ gasoline. Premium gasoline is designed to provide enhanced engine performance, while diesel fuel offers improved efficiency for diesel-powered vehicles. Synergy™ gasoline is a specially formulated fuel that contains active cleaning agents to help keep the engine clean and reduce emissions. This fuel range ensures that customers can find the right option for their specific requirements, whether it's maximizing performance, improving fuel economy, or reducing environmental impact. Esso focuses on delivering quality fuels that meet industry standards and customer expectations, providing them with a reliable and efficient driving experience.
The Esso Speedpass is a convenient and secure payment system that allows customers to fuel up and make purchases at participating Esso stations without the need for cash or credit cards. It functions through a small keychain tag or mobile app that contains the customer's payment information. To use the Speedpass, customers simply hold their tag or mobile device near the Speedpass reader at the pump or inside the store. This triggers a prompt for the desired fuel grade or purchase, which is automatically charged to the customer's preferred payment method. The transaction is fast, efficient, and eliminates the hassle of physically handling cash or cards. Additionally, the Speedpass program offers various rewards, discounts, and personalized offers to enhance the overall customer experience.
Yes, Esso offers a loyalty program called Esso Extra, which provides various rewards and benefits. Customers can sign up for free either online or at a participating Esso station. By presenting their Esso Extra card with every eligible purchase, customers can earn points that can be redeemed for fuel, car washes, snacks, and more. Additionally, Esso Extra members enjoy exclusive offers and promotions. The program also offers opportunities to earn points faster through special offers or by using the Esso Speedpass+ mobile app. Esso Extra is a convenient way for customers to earn rewards on their everyday purchases and enhance their fueling experience with Esso.
Click the link above to get answers to just about any Esso customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Esso, and their purpose. Are any of these similar to the reason you are trying to call?
Suspected fake tobacco purchase: "I think you sold me dodgy backy, I think."
- From a call lasting 15m 19s , Apr 3, 2024 2:27 PM
Information about why customers call Esso is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Esso customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Esso's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Esso agent. This phone number is Esso's best phone number because 1,158 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-567-3776 include and other customer service issues. Rather than trying to call Esso first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Esso has 1 phone number. It's not always clear what is the best way to talk to Esso representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Esso. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Esso. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.