Esso Customer Service Issues

I was extremely disappointed with the recent customer service I received at the Harmony and Taunton location in Oshawa, Ontario. Despite opting for the most expensive car wash to address my previous dissatisfaction, my vehicle was still covered in bugs. The employee showed a lack of concern when I inquired about any guarantees and was dismissive when I explained I was inside due to a malfunction at a pump. Moreover, he overlooked my Esso card, forcing me to queue again for points. Despite this being the most convenient Esso station for me, the recurring negative experiences are prompting me to consider switching my loyalty back to Petro Canada.

At the Esso station on the corner of King West and Jacques-Cartier in Sherbrooke, Quebec, customers are experiencing an issue with the pumps asking for the Optimum card followed by a message prompting to "try another card." Even after following the attendants' instructions to insert a credit card first and then the Optimum card, the problem persists. It seems like the pump is unable to process the Optimum card properly. Is Esso aware of this issue? Can they resolve it and is this problem common at other locations? Thank you, Luc Morin abacom.com

Subject: Issue with Recent Transaction at Esso Canada Store To the Customer Care Service Department at Esso Canada, I am writing to address an issue that occurred on January 19, [redacted], at approximately 05:53:42 at the Esso Convenience store & Gas bar located at 78-80 Colborne St West, Brantford, ON, N3T 1K5. During my visit, I attempted to purchase a $15.00 Lucky Mobile card. Unfortunately, the transaction did not go smoothly as the employee encountered difficulties with the Lucky Mobile machine. Despite being assured of a refund for the failed transaction, I did not receive the $15.00 Lucky Mobile minutes or see the refund reflected in my bank account. Due to illness, I was unable to address this matter earlier. I kindly request prompt assistance in resolving this issue. I seek either the $15.00 refund to be processed or to receive the $15.00 Lucky Mobile card as originally intended. I am prepared to provide proof of the incomplete transaction through receipts and bank statements upon request. Your swift attention to this matter is greatly appreciated. Thank you for your understanding and cooperation. Best regards, S.H.

On June 2, [redacted], around 6:15 PM, I visited your gas station at Post 3, located at Via Roma [redacted], Olbia, Sardegna. I made a payment using my card, but the instructions on the self-service machine were only in Italian, which I found challenging to understand. I assumed that by confirming €[redacted] at the machine, it would be the maximum amount charged to my card and expected to be billed the actual amount spent after filling up my tank. I purchased 39.90 liters of diesel at €1.[redacted] per liter, totaling €68.19. However, upon checking my bank statement, I noticed I was charged the full €[redacted]. I kindly request a refund of €34.81 to my bank account to rectify this discrepancy. I have already emailed [redacted] with a picture from the gas station and my bank statement but have yet to receive a response or confirmation.