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Empower Customer Service

Phone Number & Contact Info

Empower's Best Phone Number

877-630-4015
Toll-free·Calls Customer Service·Most popular Empower number
Q:

How do I talk to a live human at Empower?

A:Calling this Empower number should go right to a real human being.
Q:

Does Empower offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm MST. The least busy day is Tuesday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Empower Customer Phone Numbers

Workplace Customer Service

855-756-4738
Toll-free · Mon-Fri 9am-5pm MST · Calling this Empower number should go right to a real human being · Please say or enter your Social Security number. · Free tools available: Talk for me, Skip the wait, Schedule my call

Individual Investors

855-855-8005
Toll-free · Mon-Fri 9am-5pm MST · Calling this Empower number should go right to a real human being ·

Corporate 401k Plans

877-694-4015
Toll-free · Mon-Fri 9am-5pm MST · Calling this Empower number should go right to a real human being ·

Government, Taft-Hartley, healthcare, education or faith plans

800-695-4952
Toll-free · Mon-Fri 9am-5pm MST · Calling this Empower number should go right to a real human being ·

Core Markets Plan Sponsors

877-630-4015
Toll-free · Mon-Fri 9am-5pm MST · Calling this Empower number should go right to a real human being ·

Large Market Plan Sponsors

800-719-9914
Toll-free · Mon-Fri 9am-5pm MST · Calling this Empower number should go right to a real human being ·

Government and Taft-Hartley Plan Sponsors

855-468-4141
Toll-free · Mon-Fri 9am-5pm MST · Calling this Empower number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Empower phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Empower number should go right to a real human being
In fact, much of this information on this page is superfluous because this Empower phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Empower operates the call center for this 877-630-4015 phone number Mon-Fri 9am-5pm MT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 9,770 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Empower phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Empower staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Empower is Tuesday. The most busy day to call is Wednesday. Again, this is based on a sample of 9,770 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Empower

In summation, the best day to call Empower is Tuesday. In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this Empower number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Conclusion and closing notes

This is Empower's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Empower agent. This phone number is Empower's best phone number because 58,618 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-630-4015 include and other customer service issues. Rather than trying to call Empower first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Empower has 8 phone numbers. It's not always clear what is the best way to talk to Empower representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Empower. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Empower. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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