How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Drobo below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Drobo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Drobo number should go right to a real human being
In fact, much of this information on this page is superfluous because this Drobo phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Drobo operates the call center for this 866-426-4280 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Drobo call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Drobo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Drobo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Drobo is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Drobo is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Drobo staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Drobo
If you have time to do a bit of reading before you call Drobo, we recommend you read over some of our problem-specific articles.
Drobo is compatible with various operating systems, ensuring seamless integration with your preferred setup. It supports Windows (Windows 10, Windows 8 and 8.1, Windows 7), macOS (Catalina, Mojave, High Sierra), and Linux (Ubuntu, Fedora, CentOS) operating systems. Additionally, Drobo devices seamlessly blend with various file systems such as NTFS, HFS+, and ext4. Whether you utilize a PC or Mac, Drobo ensures full compatibility to meet your storage needs. It also extends support to popular virtualization environments like VMware vSphere, Microsoft Hyper-V, and Citrix XenServer. This wide range of compatibility across operating systems and file systems enables Drobo to cater to diverse user preferences and seamlessly integrate within different computing environments.
The warranty period for Drobo devices is typically three years, starting from the date of purchase. During this time, Drobo will cover any defects in materials or workmanship that may arise in normal use of the product. If a problem is found within the warranty period, Drobo will repair or replace the device without any additional charges. However, it's important to note that the warranty does not cover damages caused by misuse, unauthorized modifications, or accidents. Additionally, the warranty is only applicable to products purchased directly from Drobo or an authorized reseller. To claim warranty service, customers need to contact Drobo support and provide proof of purchase and a description of the issue.
Drobo supports various RAID configurations to meet different storage needs. It offers BeyondRAID, a proprietary technology that enables flexibility and simplicity. BeyondRAID allows for single or dual disk redundancy, ensuring data protection and high availability even if drives fail. It supports RAID 1, which mirrors data across drives for redundancy, offering continuous operation and quick drive replacement. Drobo also supports RAID 5, distributing parity information across drives for both fault tolerance and increased storage capacity. RAID 6 is available as well, offering double parity, which protects against simultaneous drive failures. Additionally, Drobo provides the option for RAID 10, a combination of RAID 1 and RAID 0, which provides redundancy and performance optimally. With Drobo, users can easily select the desired RAID configuration that best suits their specific storage requirements.
Click the link above to get answers to just about any Drobo customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Drobo is extracted from issues that customers have reported to GetHuman.
This is Drobo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Drobo agent. This phone number is Drobo's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-426-4280 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Drobo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Drobo has 2 phone numbers. It's not always clear what is the best way to talk to Drobo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Drobo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Drobo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.