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Drobo Customer FAQ

Top Answers & How-to Guides

What is Drobo's Phone Number?

The question we are asked most often is about how to talk to Drobo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Drobo Customer Questions

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Storage Management

Can I expand the storage capacity of my Drobo device?

Yes, Drobo devices can be expanded for additional storage. Users can add new drives or upgrade existing ones without data loss,...
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Can I use different drive capacities in my Drobo device?

Yes, different drive capacities can be used in a Drobo device, as it supports a mix of varying sizes. Drobo's technology...
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Can I expand the storage capacity of my Drobo device?

Yes, Drobo devices can be expanded for additional storage. Users can add new drives or upgrade existing ones without data loss,...
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What types of drives are compatible with my Drobo device?

Drive compatibility for a Drobo device varies by model, generally accommodating both traditional hard drives and solid-state...
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What is the process for replacing a failed drive in my Drobo?

Replacing a failed drive in a Drobo device involves identifying the faulty drive, removing it, and installing a compatible...
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Performance and Features

What RAID configurations does Drobo support?

Drobo supports various RAID configurations using its unique BeyondRAID technology, allowing for easy drive addition and...
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Can I use my Drobo device as a media server?

Drobo devices can function as media servers for storing and streaming content, depending on the model and supported features....
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Can I use my Drobo device on a network?

While most Drobo models connect directly to a computer, certain devices like the Drobo 5N and Drobo 8D are designed for network...
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How does Drobo's BeyondRAID technology work?

Drobo's BeyondRAID technology simplifies data storage by allowing users to use different drive types and sizes without complex...
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Software and Compatibility

What are the compatible operating systems for Drobo?

Drobo devices are compatible with several operating systems such as Windows, Mac OS, and Linux. Windows supports multiple...
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What is Drobo Dashboard and how do I use it?

Drobo Dashboard is a user-friendly application for managing Drobo storage devices, allowing users to monitor their health,...
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Are there any subscription fees for Drobo software or services?

Drobo generally does not charge subscription fees for its software or services. Users pay for hardware and any necessary...
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Is it possible to access my Drobo remotely?

Accessing Drobo remotely is not a default feature, but it can be done through network setups like VPNs for secure connections,...
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Device Health and Support

What is the warranty period for Drobo devices?

Drobo devices generally come with a one-year limited warranty, which covers defects in materials and workmanship. Some models...
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What should I do if my Drobo device is not recognized by my computer?

If a Drobo device is not recognized by a computer, ensure it is properly connected and that both the power and cable are...
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How often should I check the health of my Drobo drives?

It is important to check your Drobo drives' health regularly; ideally, once a month or weekly if storing critical data. Drobo...
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We look to the Drobo issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Drobo issues reported to GetHuman
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