A:Say "Representative." Must enter order # to be transferred to a representative.Our free phone can also navigate phone menus to get a live human at Dell - Returns for you.
Q:
Does Dell - Returns offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Direct to human, press 0 · If you know the 7-digit extension you would like, press 1. For order status, press 2. To change an accessories order, press 3. To change a computer order, press 4. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Dell - Returns below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Dell - Returns phone number to document the phone system.
Here is how our research team describes the way the Dell - Returns phone system greets you: What can I help you with today?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative." Must enter order # to be transferred to a representative.
What are the hours and when should I call?
Dell - Returns operates the call center for this 800-624-9897 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 57 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Dell - Returns call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dell - Returns phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dell - Returns staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Dell - Returns is Saturday.The most busy day to call is Monday, which averages 140% more phone calls by comparison.Again, this is based on a sample of 57 calls made with our AI-powered, web-based phone in the last 90 days.
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The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
Dell's return policy allows customers to return most products purchased from Dell within 30 days of the invoice date for a full refund or exchange. The returned product must be in its original condition and packaging, with all accessories, manuals, and software included. Exceptions to the policy include software, digital downloads, gift cards, and certain consumable items like batteries or ink cartridges. Returns can be initiated online through Dell's website or by contacting their customer service. Dell may charge a restocking fee for certain products, which will be deducted from the refund amount. Additionally, some promotions or customized products may have specific return guidelines. It is recommended to review Dell's complete return policy on their website or consult with customer service for any further inquiries.
At Dell, we strive to provide our customers with a hassle-free return process. However, there are a few items that are not eligible for return. These include software that has been opened or downloaded, electronic software downloads (ESD), licenses, and any personalized or customized products. Furthermore, Dell does not accept returns for products that are damaged due to misuse, accidents, or alterations made by customers. Additionally, any non-Dell branded products or third-party products purchased through Dell are subject to their respective manufacturer's return policy. It is important to thoroughly review the product specifications and ensure compatibility before making a purchase. For more information on our return policy, please refer to our terms and conditions or contact our customer support team.
Dell's policy for returning software or digital products ensures customer satisfaction and provides flexibility. If you are unsatisfied with your software purchase, Dell allows returns within a specific time frame. For the majority of software products, customers have a 30-day return window. However, Dell's return policy does not apply to downloadable software or digital products that have been activated or used. It is important to keep in mind that custom software cannot be returned, as it is tailored to individual needs. To initiate a return, customers need to contact Dell's customer service and provide the relevant order information. Dell's commitment to customer support ensures hassle-free returns and resolutions to any issues that may arise with software or digital product purchases.
Click the link above to get answers to just about any Dell - Returns customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Dell - Returns is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Dell - Returns customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Dell - Returns's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dell - Returns agent. This phone number is Dell - Returns's best phone number because 1,440 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-624-9897 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Dell - Returns first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Dell - Returns has 2 phone numbers. It's not always clear what is the best way to talk to Dell - Returns representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Dell - Returns. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dell - Returns. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.