A:Directs you to email them at support@cardpool.com.Our free phone can also navigate phone menus to get a live human at CardPool for you.
Q:
Does CardPool offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Tuesday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 15 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for CardPool below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this CardPool phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Directs you to email them at support@cardpool.com
What are the hours and when should I call?
CardPool operates the call center for this 800-240-8111 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 59 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the CardPool call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CardPool phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CardPool staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CardPool is Tuesday.The most busy day to call is Friday, which averages 300% more phone calls by comparison.Again, this is based on a sample of 59 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
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Tue
Quietest
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Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call CardPool is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that CardPool staffs the call center well on Tuesday.
Why Customers Call CardPool
If you have time to do a bit of reading before you call CardPool, we recommend you read over some of our problem-specific articles.
The CardPool card does not have an expiration date; it does not lose its value over time. Once purchased or received, the card remains valid indefinitely. You can use it at any time to make purchases from participating merchants within the CardPool network. Whether you want to utilize it right away or save it for a special occasion, the choice is entirely up to you. Additionally, there are no fees associated with holding or using the CardPool card, ensuring that its value remains intact. So, feel free to enjoy the convenience and savings provided by CardPool without worrying about any expiration date or diminishing balance on your card.
Yes, your personal information is absolutely secure on CardPool. We understand the importance of safeguarding your privacy and have implemented stringent security measures to protect your data. At CardPool, we utilize industry-standard encryption and advanced technology to ensure that your personal information is encrypted and stored securely. Our website is secured with SSL (Secure Sockets Layer) technology, which creates a secure connection between your browser and our servers, preventing any unauthorized access to your data. Additionally, we follow strict privacy regulations and do not share or sell your personal information to third parties. Rest assured that at CardPool, your privacy and security are our top priorities, allowing you to buy and sell gift cards with confidence.
CardPool accepts several payment methods to provide convenience and flexibility to its users. Customers can make purchases using major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, CardPool also accepts PayPal as a payment method, allowing users to utilize their PayPal balance or link their bank account or credit card for seamless transactions. These payment options cater to a wide range of users, ensuring a hassle-free and secure way to buy gift cards. CardPool's acceptance of various payment methods underscores their commitment to delivering a user-friendly experience and accommodating individuals with different preferences or payment habits.
Click the link above to get answers to just about any CardPool customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call CardPool is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and CardPool will reply our your email.
As a last, sometimes only, resort- CardPool customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is CardPool's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CardPool agent. This phone number is CardPool's best phone number because 22,740 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-240-8111 include Selling Cards, Refund, Buying Cards, Billing, Account Access and other customer service issues. The CardPool call center that you call into has employees from Irving, TX / Nicaragua and is open 24 hours, 7 days according to customers. In total, CardPool has 1 phone number. It's not always clear what is the best way to talk to CardPool representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for CardPool. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CardPool. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.