A:Not at this number; hours here are Mon-Fri 8am-11pm EST.The least busy day is Friday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 2, then press 1 ·
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Brightspeed below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Brightspeed phone number to document the phone system.
Here is how our research team describes the way the Brightspeed phone system greets you: Welcome to Brightspeed. Your call may be monitored or recorded for quality assurance purposes. Hold for agent.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from Brightspeed's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Bright Speed. Your call may be monitored or recorded for quality assurance purposes.
If you are calling to sign up for new service, say or press one.
If you are an existing Bright Speed customer, say or press two."
Excerpt from a call with Brightspeed
Wednesday, January 3, 2024 4:48 PM
The first phone menu
"Welcome to Bright Speed. Your call may be monitored or recorded for quality assurance purposes.
If you are calling to sign up for new service, say or press one.
If you are an existing Bright Speed customer, say or press two."
Excerpt from a call with Brightspeed
Friday, May 17, 2024 11:59 AM
After you press 2
"If recently placed an order for service, say or press three.
If you need repair or technical support, say or press four."
Excerpt from a call with Brightspeed
Friday, June 7, 2024 11:55 AM
What are the hours and when should I call?
Brightspeed operates the call center for this 833-692-7773 phone number Mon-Fri 8am-11pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 585 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Brightspeed call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Brightspeed phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Brightspeed staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Brightspeed is Friday.The most busy day to call is Monday, which averages 47% more phone calls by comparison.Again, this is based on a sample of 585 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Brightspeed is Friday.In this case, it's a no-brainer. Friday is not only the least busy day for calling this Brightspeed number, but it is also the day with the shortest hold times.
Why Customers Call Brightspeed
Below is a sample of recent calls to Brightspeed, and their purpose. Are any of these similar to the reason you are trying to call?
Reinstating canceled service: "I'm looking to get it cut back on."
- From a call lasting 9m , Nov 10, 2024 9:51 PM
Check account balance: "I was calling to check to see if I have a balance to pay."
- From a call lasting 7m 52s , Oct 29, 2024 6:52 PM
Report phone line issue: "I'm just trying to get a ticket made for somebody to come out here and repair it."
- From a call lasting 2m 32s , Oct 29, 2024 2:08 PM
Information about why customers call Brightspeed is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Brightspeed provides this option.
As a last, sometimes only, resort- Brightspeed customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Brightspeed's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Brightspeed agent. This phone number is Brightspeed's best phone number because 86,350 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 833-692-7773 include and other customer service issues. Rather than trying to call Brightspeed first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Brightspeed has 2 phone numbers. It's not always clear what is the best way to talk to Brightspeed representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Brightspeed. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Brightspeed. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.