A:Calling this Backcountry number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Backcountry for you.
Q:
Does Backcountry offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Tuesday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Backcountry below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Backcountry phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Backcountry number should go right to a real human being
Below are some clips we've found from Backcountry's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling back for questions about gear and apparel or to place an order, press one.
For help with an existing for camp and hike, press one."
Excerpt from a call with Backcountry
Sunday, October 6, 2024 8:38 PM
The first phone menu
"Thank you for calling Backcountry.
For questions about gear and apparel or to place an order, press one.
For help with an existing order or questions about your account, press two."
Excerpt from a call with Backcountry
Friday, March 29, 2024 11:26 PM
In fact, much of this information on this page is superfluous because this Backcountry phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Backcountry operates the call center for this 800-409-4502 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 87 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Backcountry call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Backcountry phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Backcountry staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Backcountry is Tuesday.The most busy day to call is Friday, which averages 320% more phone calls by comparison.Again, this is based on a sample of 87 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Backcountry is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Backcountry staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Backcountry
If you have time to do a bit of reading before you call Backcountry, we recommend you read over some of our problem-specific articles.
Backcountry Edge is a reputable online retailer specializing in outdoor gear and equipment. With a strong focus on backpacking, camping, hiking, and other outdoor activities, Backcountry Edge offers a wide range of high-quality products from leading brands such as The North Face, Osprey, Patagonia, and more. Their inventory includes backpacks, tents, sleeping bags, clothing, footwear, and accessories to cater to outdoor enthusiasts of all experience levels. Backcountry Edge also provides reliable gear advice, comprehensive product information, and informative video reviews to assist customers in making informed choices. With their commitment to customer service and years of expertise, Backcountry Edge is a trusted source for all outdoor gear needs.
Backcountry is an online retailer specializing in outdoor gear and apparel. They offer a wide range of products designed for various outdoor activities, including camping, hiking, skiing, snowboarding, climbing, and biking. Backcountry sells high-quality equipment, clothing, and accessories from renowned brands, ensuring customers have access to top-notch gear for their adventures. In addition to outdoor apparel and gear, they also offer expert advice, guides, and resources to help customers make informed decisions about their purchases. Backcountry caters to outdoor enthusiasts of all skill levels, providing a one-stop shop for all their outdoor needs. With their vast selection and commitment to quality, Backcountry is dedicated to helping individuals embrace their passion for the great outdoors.
Backcountry is an online retailer that specializes in outdoor gear and clothing. As an e-commerce business, Backcountry does not have physical stores. However, they offer a convenient online platform where customers can explore an extensive range of products from renowned brands. Backcountry's online platform provides a user-friendly experience, allowing customers to easily find the gear they need for their outdoor adventures. With fast and reliable shipping, Backcountry ensures that customers receive their orders promptly. Furthermore, their excellent customer service team is available to provide assistance and answer any questions customers may have. Despite not having physical stores, Backcountry remains committed to delivering top-quality products and exceptional service to outdoor enthusiasts worldwide.
Click the link above to get answers to just about any Backcountry customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Backcountry, and their purpose. Are any of these similar to the reason you are trying to call?
Return fleece sweatshirt: "We are wanting to return a fleece sweatshirt."
- From a call lasting 5m 32s , Oct 17, 2024 9:13 PM
Information about why customers call Backcountry is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Backcountry provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Backcountry will reply our your email.
Conclusion and closing notes
This is Backcountry's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Backcountry agent. This phone number is Backcountry's best phone number because 3,258 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-409-4502 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Backcountry first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or chat. In total, Backcountry has 1 phone number. It's not always clear what is the best way to talk to Backcountry representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Backcountry. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Backcountry. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.