A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 12 minutes.The longest hold times are on Monday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Air Europa below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Air Europa phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then wait on the line
Below are some clips we've found from Air Europa's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Air Europa Airlines.
For information and bookings, please press one. For individuals with disabilities who are unable to access Air Europa's website, please press two.
Welcome to.
Information and reservation service. The
If you want to be attended in English, please dial one."
Excerpt from a call with Air Europa
Saturday, March 30, 2024 2:05 PM
The first phone menu
"Thank you for calling Air Europa Airlines. For information and bookings, please press one.
For individuals with disabilities who are unable to access Air Europa's website, please press two."
Excerpt from a call with Air Europa
Saturday, November 16, 2024 7:39 PM
What are the hours and when should I call?
Air Europa operates the call center for this 844-386-9737 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 299 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Air Europa call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Air Europa phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Air Europa staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Air Europa is Friday.The most busy day to call is Tuesday, which averages 152% more phone calls by comparison.Again, this is based on a sample of 299 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Air Europa is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Air Europa staffs the call center well on Friday.
Why Customers Call Air Europa
If you have time to do a bit of reading before you call Air Europa, we recommend you read over some of our problem-specific articles.
Air Europa's baggage policy allows passengers to bring both carry-on and checked baggage. For carry-on luggage, passengers are allowed one piece weighing up to 10kg and with dimensions not exceeding 55x35x25 cm. Checked baggage allowance depends on the fare type and destination. Generally, Economy Class passengers can check one piece of baggage weighing up to 23kg, while Business Class passengers can check two pieces, each weighing up to 32kg. Some destinations may have different weight limitations, so it's advisable to check the specific requirements on the Air Europa website. Excess baggage fees may apply for additional or overweight luggage. Air Europa prioritizes customer satisfaction, aiming to provide a convenient and hassle-free travel experience in terms of baggage transportation.
Yes, pets are allowed on Air Europa flights. However, it is important to note that only small dogs and cats weighing less than 8 kilograms (including their carrier) are permitted in the cabin. Passengers must notify the airline in advance and make a reservation for their pet, as there is limited space available for pets in the cabin. Additionally, a fee applies for transporting pets, and specific regulations may vary depending on the destination. Larger pets can be transported in the aircraft's hold as checked baggage. Owners are responsible for complying with all necessary documentation and requirements for their pet's travel. Air Europa ensures the safety and comfort of pets by providing suitable conditions during the journey.
The check-in process for Air Europa flights is simple and convenient. Passengers have the option to check-in online or at the airport. Online check-in is available from 48 hours up to 1 hour before the flight departure time. This can be done through the Air Europa website or mobile app. At the airport, check-in counters open 3 hours prior to departures and close 60 minutes before for domestic flights and 90 minutes before for international flights. Passengers are required to present their valid travel documents, such as passport or ID, and their reservation details. After check-in, baggage can be dropped off at the designated counters. For a seamless experience, it is recommended to arrive at the airport with plenty of time to complete the check-in process and proceed through security checks.
Click the link above to get answers to just about any Air Europa customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Air Europa, and their purpose. Are any of these similar to the reason you are trying to call?
Payment issue resolution: "We're calling for my friend that they have a two booking and didn't go through about a payment."
- From a call lasting 24m 19s , Nov 30, 2024 9:42 AM
Payment issue inquiry: "He said he's a payment issue for this booking."
- From a call lasting 20m 38s , Nov 30, 2024 9:17 AM
Payment issues for booking: "We tried different credit cards and it always goes to the last step and payment always failed."
- From a call lasting 45m 32s , Nov 30, 2024 8:03 AM
Flight booking issue: "I booking a flight on a app, but I didn't receive Gmail."
- From a call lasting 36m 26s , Nov 30, 2024 1:40 AM
Seat assignment issue: "The system checked me in and didn't allow me to pay for his seat, and now we're sitting separate."
- From a call lasting 14m 12s , Nov 27, 2024 1:39 PM
Information about why customers call Air Europa is extracted from issues that customers have reported to GetHuman.
Use this link to submit your issue to customer service online
As a last, sometimes only, resort- Air Europa customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Air Europa's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Air Europa agent. This phone number is Air Europa's best phone number because 3,204 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-386-9737 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Air Europa first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Air Europa has 1 phone number. It's not always clear what is the best way to talk to Air Europa representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Air Europa. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Air Europa. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.