Air Europa Customer Service Issues

19th August [redacted] Ref: AGPUX29800/13th August [redacted]/[redacted] GMT My most recent six months of travel and joy have been ruined by your negligent company, and I am now experiencing stress and depression. Dear Sir/Madam, I am contacting you concerning the damage and theft of items from my luggage on the 13th of August [redacted] during the flight from Madrid to Malaga. Since Sunday the 14th of August, I have tried calling the number ([redacted]90) provided to me at Malaga airport at least 25 times. I waited for responses for 45-55 minutes each time, and then the call was abruptly disconnected. In total, I spent [redacted] minutes on hold but never managed to speak with any officers. On the 17th of August, I revisited the airport and reported the situation regarding the phone calls to the lost luggage office. However, the officers stated they were not responsible and directed me to the Air Europa office. Despite explaining the situation and showing the call history to the Air Europa officers, I was informed they were also not responsible. After a lengthy discussion, I obtained your email address. During my flight from Cancun, Mexico to Malaga via Madrid, I had to retrieve and recheck my luggage at Madrid airport. While at the airport, I even opened my suitcase to add new souvenirs from Cancun. Upon collecting my luggage at Malaga airport, I was shocked to find it ripped open. Many of my personal items, including my underwear, souvenirs, and gifts for my daughter and family, were missing. The suitcase appeared to have been tampered with using tape, leading me to believe it was a deliberate act of theft by airport staff. I reported the incident to the office, and the officers directed me to the police. Even the police were astonished by the situation and escorted me back to the damage/lost luggage office. When my luggage was checked in, it weighed 22 kilos, but upon receiving it back damaged, it only weighed around 4 kilos. Many irreplaceable and valuable items from my travels around the world were stolen. I believe the company should investigate and identify the thief or thieves responsible, as well as the staff handling the luggage on that flight. Perhaps they can retrieve my priceless belongings. I await your response. Yours faithfully, Ms. Kashan

To whom it may concern, I want to address my recent experience with AirEuropa. On the 11th of August, my flight from Malaga to Madrid was canceled, resulting in a missed connection to Porto. Despite AirEuropa's cancellation, there was no assistance provided. When inquiring about my luggage, I was left waiting in a line from 10 pm to 2 am without a resolution. It was disheartening as a minor in a foreign country, facing this ordeal alone. Eventually, I had to arrange my own transportation and accommodation, with no luggage, in a foreign land. After multiple setbacks, my bag was redirected to Lisbon instead of Porto. The retrieval process was cumbersome, involving unnecessary delays and miscommunication. I emphasized my non-residency in Portugal, which was disregarded, causing further inconvenience. The lack of clarity on when my luggage would reach me added to the frustration. I hope to see a swift transfer of my bag to Lisbon airport and a prompt receipt of essential information henceforth. The mishandling of my situation following the flight cancellation has been disappointing. I trust that AirEuropa will rectify this matter promptly. Yours sincerely,

The customer expressed extreme disappointment with the airline experience for their brother's flight from Panama to Frankfurt with connections in Madrid. They felt the layover time was insufficient for the immigration process and blamed the airline for poor planning. Despite rushing to the gate, they missed the flight due to the short layover. The customer felt discriminated against by the airline staff in Madrid and was left without proper assistance or accommodations for the overnight wait. They missed their connecting flight to Australia, had to report their luggage as lost, and incurred additional expenses to rearrange their travel plans. They are seeking a refund for the extra costs caused by the airline's errors.

Subject: Invoice Request for Recent Flight Purchases Dear AIR EUROPA, I hope this message finds you well. I recently bought flight tickets directly from your website. I am trying to request invoices with my company details through your platform, but an error occurs when I enter the booking reference and flight dates. Here are the flight details for which I need the invoices: 1. MADRID to VALENCIA on 5/12 with booking reference VU9WXE. 2. VALENCIA to MADRID & MADRID to VIGO on 7/12 with booking reference NHUR8M. To aid in issuing the invoices, here are my company details: Name: ATHANASIOS BOURAS Profession: CHEMICAL ENGINEER Tax No: EL[redacted]85 Address: PENTELIS STR. 53, MAROUSSI, ATHENS [redacted] Thank you very much for your assistance. Sincerely, Spyridon Kremasmenos

Dear Sir/Madam, I urgently need your assistance in locating our missing bags from a recent flight on 17 Dec from Frankfurt to Madrid with flight number [redacted]. The baggage tracking number is MADUX64008 for bags scheduled to arrive in Madrid on 17 Dec. As of now, we have not received any updates on the bags. Please reach out to us at the following contact details for further information: - Jordanian Number (Ruba): +[redacted]03 - USA Number (Sara, bag owner): +[redacted]5 - Email (Ruba): [redacted] Your prompt attention to this matter is greatly appreciated. Kindly forward this message to anyone who might be able to assist us. Thank you for your help in advance. Best regards, Ruba

Good afternoon, I am Astrid Tworeck, and I hold a German Passport with number C488M6HXY. Originally in Bolivia to visit family, I have been traveling in Bolivia for the past few weeks during my 3-month stay. I have recently arrived in La Paz. My return flight to Munich, Germany, is scheduled for 24th January on Flight UX [redacted] from Viru Viru, Santa Cruz de la Sierra, Bolivia, with a transit in Madrid and a connecting flight UX1515 on 25th January. Due to the current political situation in Santa Cruz, it is unsafe and impossible to access the city or the Viru Viru airport. I am seeking assistance in changing my flight to depart from La Paz. Traveling alone without Spanish language skills, I am worried. Thank you for your help in finding a solution. Best regards, Astrid Tworeck

I will be flying from Caracas to Johannesburg on June 13th. The first leg of the journey is from Caracas to Madrid on Air Europa. Then, I will be flying from Madrid the next morning to Istanbul and then Johannesburg. My question is whether I would need to collect my checked baggage in Madrid, or if I can check it through to Johannesburg? Flight details: Air Europa UX072 on June 13th at 6:20 PM from Caracas, arriving at 12:20 AM on June 14th. Then, Turkish Airlines TK1860 to Istanbul at 6:20 PM on the 14th, and then Turkish Airlines TK 42 from Istanbul to Johannesburg at 1:10 AM on June 15th. Thank you. My email is [redacted]

I am an Ethiopian citizen and resident currently visiting Spain. I am planning to buy a ticket from Madrid to Managua with Aireuropa. I have all my travel documents in order, including the government application form. While Nicaragua offers visas on arrival to Ethiopian citizens, I do not have a visa stamped in my passport yet. I am concerned if this will pose an issue during check-in for my flight. Will I encounter challenges obtaining my boarding pass? Can you provide advice regarding the visa on arrival option?

I recently traveled from Kansas City to Seville on a golf trip, but unfortunately, upon arrival, I discovered that my golf bag was missing due to air Europa's mishandling. Despite providing my information at the baggage window in Malaga, I have not received any updates after 2 days. The lack of communication and poor customer service experience have been disappointing. Trying to reach their customer service line resulted in a frustrating automated response followed by disconnection. This incident has greatly impacted my trip to the point where I doubt I will choose air Europa in the future.

I'm having trouble adding an extra 23kg baggage allowance to my Air Europa flight tomorrow from Malaga to Madrid on May 18th. I tried to add it during the initial booking on trip.com, but it didn't go through. Since I can't make calls in Europe with my SIM card, I'm unsure how to resolve this issue. Please advise me on the next steps or inform me on what to do if I have to pay for the extra baggage at Malaga Airport. Thank you.

Dear Customer Service, I attempted to modify my return flight from Tunis to Malaga (via Madrid) but encountered difficulties. My booking reference is U6P5CN. I intended to change my Tunis-Malaga return flight via Madrid from June 12 to June 25. While I believed I followed the correct process by selecting the new return date, agreeing to the 45 € penalty, I faced an issue. A window consistently appears at the end of the procedure stating: "1 error: please select your departure flight." My initial flight was on May 14 from Malaga to Tunis. I seek your assistance in resolving this matter. Warm regards, Heiko

Hello, our flights were rescheduled after our purchase and the new times are inconvenient, so we are seeking compensation. Additionally, we need to add ski baggage to our flights, but we are unable to do so online. We are flying from Gatwick to Buenos Aires, landing in Ezeiza instead of the originally planned AEP. This change has left us without transfers between airports and uncertain about our baggage. Can you provide assistance regarding complimentary transfers and adding ski baggage to our bookings? Our reservation codes are 4D1867 for James S. and 4D0VBW for Nazarena da G. Please contact us promptly.

On August 12th, I was at Madrid airport traveling from Istanbul with Turkish Airlines for a flight to Quito, with flight number UX039. However, at the gate, I was denied boarding as they claimed Sudanese citizens need a visa for Ecuador. Despite my request to verify this information on their screen, they refused. I contacted the Sudan embassy in Ecuador and was informed that no visa is required before arrival. Currently, I am still at the airport waiting for the next flight. I have explained the situation to the information service, and they confirmed that no visa is necessary. I would appreciate any assistance regarding this issue. You can reach me at my email [redacted].

Subject: Re: Complaint Regarding Delayed Flight and Lost Baggage Dear Air Europa Customer Service Team, I am reaching out to express my dissatisfaction and dismay with my recent travel experience on Air Europa. My flight from Buenos Aires to Madrid on August 17, [redacted], was delayed by a substantial 4 hours, causing me to miss my connecting flight in Madrid. After being rebooked on alternative flights, my journey was rerouted as follows: - Madrid (MAD) to Milan (MXP) – Flight Number: IB [redacted] - Milan (MXP) to Zurich (ZRH) – Flight Number: LX [redacted] Regrettably, this resulted in a delay of over 10 hours for my arrival in Zurich, creating significant discomfort. Adding to the inconvenience, my luggage did not arrive with me in Zurich. Despite filing a report on August 18 at the airport, my belongings have yet to be returned as of August 23, [redacted]. In light of these events, I am respectfully seeking appropriate compensation in accordance with passenger rights provisions for both the extensive flight delay and the complications stemming from my lost baggage. I am grateful for your prompt attention to this matter and anticipate a favorable resolution. For any additional information, I can be reached at +49 [redacted] [redacted] or via email at [redacted] Thank you for your cooperation. Warm regards, C.P.

I purchased a flight ticket from Asuncion to Bogota, Miami, Madrid, and Malaga. The flight from Asuncion had a serious technical issue causing a 1-hour and 30-minute delay. Consequently, my flight was delayed, affecting all other tickets. In Bogota, my ticket was changed for a flight to Miami, and Avianca provided me with a responsibility certificate. They instructed me to go to Air Europa for the tickets from Miami to Madrid and Malaga, but there is no Air Europa here in Miami.

Hello, I am NI HUI, and I recently made a booking for a flight from Marrakech to Quito with the flight number #UX1424/UX39 scheduled for departure at 01:55 on October 23rd. Unfortunately, due to unexpected personal emergencies, I need to cancel this flight. Can you please assist me with this cancellation request? Here are the passenger details: Reference number: QJCN8J Passenger 1: CHEN YUNHUA Passenger 2: NI HUI Email used for the booking: [redacted] Thank you, Ni Hui

I have been missing my luggage since Saturday when it did not arrive with me in Copenhagen. It seems to either still be at Madrid Airport or in Malaga. Despite informing SAS promptly, there seems to be confusion about its whereabouts. I am requesting assistance in locating my black Samsonite upright soft material bag tagged as UX243268. It should be located and sent to Copenhagen without further delays. Thank you for your help. Best regards, Annilil P.