Air Europa Customer Service Issues

Subject: Issue with Air Europa Vouchers Hello, I am frustrated because despite sending numerous emails, Air Europa has not responded to me. My name is Mark Hoodack, and my wife's name is Barbara Hoodack. Our reservation code is TSZHJY, and we have voucher codes 3J3KAKEPD and 3J3KAKEPC, each worth USD [redacted].51. I suffer from Parkinson's Disease and Peripheral Neuropathy, preventing me from flying anymore. I asked for the vouchers to be refunded to my new credit card, ending in [redacted]. Please respond promptly. Thank you, Mark Barbara Hoodack

Hello, I purchased a round-trip flight from Belgrade, Serbia to A Coruna, Spain in April [redacted] through EXPEDIA. Here are my flight details: Departure: July 18th, [redacted] Belgrade -> Amsterdam -> Madrid -> A Coruna Return: August 1st, [redacted] A Coruna -> Madrid -> Rome -> Belgrade The Belgrade -> Amsterdam and Rome -> Belgrade segments are with AIR SERBIA, while the other flights are with AIR EUROPA. I encountered an issue with the Rome -> Belgrade flight being canceled and was offered a next-day alternative, which isn't feasible due to prior commitments. I have been unable to contact Expedia or AIR EUROPA for assistance in changing my route to avoid a long layover in Rome by routing through Zurich instead. To summarize, I am seeking to modify my return trip as follows: August 1st, [redacted] A Coruna -> Madrid -> Zurich -> Belgrade Expedia has given me the option to cancel the flight instead, but it's unclear if this would affect just the Rome -> Belgrade leg or the entire journey. As a first-time solo traveler, this situation is causing me considerable stress. Can you provide any assistance with this matter? Best regards, Predrag J.

Dear Sir/Madam, I am writing to inquire about the possibility of reissuing a boarding pass for my friend (L.A. / W.A.) who traveled from Lima to Rome via Madrid on 8th October [redacted]. To complete his legalization process in Italy, he needs to provide proof of his arrival in Italy before 8th March [redacted]. Unfortunately, he has misplaced his original boarding pass. Without it, his application may be rejected. Could you assist in retrieving and reissuing the boarding pass for this flight? Thank you for your attention to this matter. Your help would be greatly appreciated. Here are the relevant details: Reservation code: FCLFCB Airline reservation code: N82APL (UX) Flight number: AIR EUROPA UX [redacted] Yours faithfully, Estefany Mancilla Conde

I purchased a ticket to Ibiza for June 29th with a record locator number of KP2OFH on Flight [redacted] from Munich. When I tried to check in online, it instructed me to do so at the airport. I arrived at terminal 2 as indicated on the website, but Air France had relocated to terminal 1. Despite arriving at Air France's desk by 6:50 for a 7:15 flight, there was no staff available to assist me. When I finally spoke to someone, they claimed I never had a ticket. Unable to purchase an Air Europa ticket online due to the 2-hour cutoff, I was unsuccessful in buying one in Munich, despite Air Europa advising that I could do so at the AHS desk. Consequently, I ended up paying triple the original price ($[redacted]) for a one-way flight with Lufthansa due to this confusion and lack of assistance. This experience left me frustrated and in considerable pain from my back issues, as I believe this mishap could have been avoided if Air France had provided accurate terminal information on their website.

Subject: Booking Change Request for Flight Number UX1671 Dear Sir/Madam, I am writing to inform you that my wife and I, William and Yesenia Pagano, have a booking for Flight Number UX1671 from Madrid, Spain, to Zurich, Switzerland, scheduled for July 30, [redacted]. Due to the ongoing complications related to Covid-19, we have unfortunately been unable to reach anyone at Air Europa to change or postpone our flight to the following year ([redacted]). We have made multiple attempts to contact your airline without success. Therefore, we kindly request to hold our reservation for a future date in [redacted] as we are unable to proceed with our travel plans this year. We would greatly appreciate your prompt assistance in addressing our request. Please do let us know how we can proceed in rescheduling our flight for the upcoming year. Thank you for your understanding and cooperation. Sincerely, William and Yesenia Pagano

Hello, I am writing to seek assistance with our travel issue. We had booked two flight tickets, PK2G3O and PIYAIL, from Athens to Madrid, Madrid to Lima on October 31st, and Lima back to Madrid on November 12th. On July 12th, we were informed that the Athens to Madrid flight was canceled and were given the option to either cancel for a voucher or keep the rest of the reservation. We agreed to keep the reservation and receive a voucher. On July 16th, I had an email exchange with the Greek office of Air Europa confirming this. However, on July 30th, we were notified via email about a flight modification and when we tried to get information from the call center, we were denied assistance. The system shows our flight moved to November 1st, which is inconvenient for us. We have tried contacting various call centers in Europe but have been unable to reach an available agent. Any assistance would be greatly appreciated. Thank you.

I arrived at the check-in counter at 10:45 am to board my flight. We were informed about the need for a COVID test, but considering we were vaccinated, we didn't think it was necessary. We arrived an hour and 30 minutes before the flight, only to be told at the counter that it was closed with no further explanation. We were asked to buy new tickets for the next day. This led to unexpected expenses of almost [redacted] euros for my family of seven. Our night at the airport was uncomfortable, especially for my ill mother and young niece. Despite our punctuality, we were not allowed to board. The lack of assistance and understanding from the customer service was disappointing. The following day, when I approached a supervisor, I received an unsympathetic response. I will be documenting everything for my records in case I need to take further action. The treatment we received during boarding was discriminatory and humiliating. I have tried contacting the airline via email but have not received a response. I am considering escalating the matter through the news media and legal channels. I hope for a resolution from Aireuropa. Sincerely, CS

My son was initially booked on Air Europa from Alicante to Dominican Republic for a bike race, however, due to not being able to check his bike from Alicante to Madrid, we had to rebook his flight with Iberia Airlines. The travel agent who handled the booking canceled his flight to Dominican for us and directed us to contact Air Europa regarding the return flight to Spain. After a frustrating day of being on hold and multiple unsuccessful attempts, I finally connected with a helpful representative who confirmed the validity of his return flight, sent a confirmation email, and assured me that his bike would be accepted. Although uncertain about receiving a credit for the unused flights, I was informed to contact the booking agency for further assistance. It was a lengthy and challenging process, but I was relieved to have finally received some clarity.

I would like to know when I will receive the refunds for the unused flights. Thank you and regards. DE From: [redacted] Sent: Thursday, June 17, [redacted], 4:53 PM To: [redacted] Subject: AIR EUROPA Dear Customer, Regarding your refund request for the unused amount of your voucher 3J4O12FHX, we confirm the receipt of necessary details. Once processed, we will send a reimbursement confirmation. Due to the exceptional situation, processing times may be longer. We appreciate your patience and understanding. Best regards, Air Europa From: [redacted] Sent: Thursday, June 17, [redacted], 4:54 PM To: [redacted] Subject: AIR EUROPA Dear Customer, Regarding your refund request for the unused amount of your voucher 3J4O12FHW, we confirm the receipt of necessary details. Once processed, we will send a reimbursement confirmation. Due to the exceptional situation, processing times may be longer. We appreciate your patience and understanding. Best regards, Air Europa

I traveled to Spain on September 8th but was denied boarding due to not having my Covid vaccine. I was given a voucher to rebook once vaccinated. I tried to book for September 22nd but encountered issues with my booking number [redacted][redacted]. My flight confirmation is 2VAUEN under Brenda Lumley. Some agents want to charge $[redacted] extra compared to the online price of $[redacted] I originally paid $[redacted]. I seek to book the September 22nd flight92 returning on October 17th at 3:35 p.m. for a chance at free luggage. I am fully vaccinated and need this matter resolved promptly.

I am planning a connecting flight and need to know if the checked luggage will be transferred to the next flight or if I have to pick it up and re-check it in during the layover. The flights are as follows: 1. Gatwick to Madrid UX1014 departing on 11/17/[redacted] at 09:50 and arriving in Madrid at 13:15. 2. Madrid to La Coruna flight UX7235 departing at 15:00 and arriving at 16:15 on the same day. I need to be sure our luggage will go directly to the next flight in Madrid as the layover time is short. I am traveling with a baby and need to avoid handling the pram during the layover. Your prompt assistance is greatly appreciated. Thank you, Endika.

My sister is stranded after being told by one of your staff that she and her special needs daughter couldn't board the flight to London. She has children back in London, four of whom have special needs. Additionally, she has medical issues that require her immediate return, especially because she is currently pregnant. Despite her attempts to contact your airline, she was put on hold and eventually disconnected. I am not asking for much, but could you please arrange for her and her daughter to return home to her awaiting children? Her health and safety depend on getting the necessary medication back in London. She does not have the funds to purchase new tickets. Please reach out to me via email at [redacted]

Estimados Sres., Quisiera informarles que me inscribí en el programa SUMA a nombre de Alicia Nora Kaminsky. Recientemente, compré un pasaje en Clase Ejecutiva de Tel Aviv a Buenos Aires para el 12 de enero de [redacted] con regreso el 19 de enero de [redacted]. El localizador es 4SHAI3 y está a nombre de Alicia Nora Dobry, que es mi nombre de soltera en mi pasaporte argentino. Solicito amablemente que se acrediten las millas correspondientes en mi cuenta número [redacted]. He intentado comunicarme por teléfono, pero las esperas han sido interminables. Les agradezco de antemano. Alicia Nora Dobry de Kaminsky Pasaporte Israeli No. [redacted]2 Pasaporte Argentino No. AAC422964

Good evening, I am writing to report a complaint about the condition of my lost baggage that was recovered and delivered on Monday, December 20th. The bag appears to have been deliberately tampered with as the padlock was broken to gain access to the contents. The damages include broken wheels, punctures in the back, a non-functional handle, wet contents causing clothing damage, and dents on the side. I have attached pictures for your review. The flight details are as follows: - Inbound flight Air Europa from NYC (JFK) on November 14th to London (LGW) via Madrid, arriving on November 15th. I would appreciate guidance on the next steps and contact information to address my concerns. Thank you, Sheik Rahman

Reservation UYFHYG: I have been trying to contact my booking agency to cancel my reservation due to being in isolation starting on January 4th. Unfortunately, they are on holiday. I have called Air Europe and the agency multiple times without success. Thank you for assisting me with this inconvenience. Maria Eneida Ariza Agudelo

Ticket [redacted][redacted]/[redacted][redacted] Flight UX88 Santo Domingo - Madrid. Hello, my name is Olena S. I am a Ukrainian citizen needing your assistance due to the current situation in my country. I departed for Repubblica Sunday but things have escalated since then. I will be returning on 9.03.22 with your company to Italy and then driving to Poland to pick up my relatives. The long flight from Santo Domingo is exhausting, so I kindly request comfortable seats for my husband and me to rest before our important journey to help others. Due to the circumstances, I cannot afford an upgrade, as I have an unexpected trip to Poland to face. Thank you for your understanding and any assistance you can provide.

Booking Reference: VBYBYH Last Name: Roser Hello everyone, I am reaching out to address a recent change made to our flight, now scheduled for Friday, 6th May [redacted]. When I contacted your office on Monday, 18th April, I specifically inquired about the protocol in case of a positive COVID test result. I did not request a flight change at that time. I was advised to inform you if we test positive and was also informed about available seats on a flight in two weeks. As we have received a NEGATIVE test result, we would like to proceed with flying on Friday, 22nd April. Kindly update our reservation accordingly. For prompt communication, please reach out to us at +49 [redacted] or via email at [redacted]

I've been trying to reach your helpline for five hours without receiving assistance. I was charged for a flight but did not receive the ticket. I made a booking on 13/4/[redacted] for a flight on 29th June [redacted] from Lisbon to Tenerife North under the name Barbara R. Unfortunately, the website crashed, and although my bank approved the payment, the transaction did not go through, leaving me without a booking reference. The charge appears on my bank statement as "TRUSTLY GROUP AB." Despite contacting the helpline on the day of booking, where I was assured I wouldn't be charged, the amount was deducted. I even made a second payment over the phone with an operator to secure the flight, resulting in a double payment with only one ticket issued.

We purchased two flights to Cuba scheduled to depart from the UK on 19th November [redacted], but due to Covid restrictions, we were unable to travel. Despite accepting vouchers that were said to be refundable if unused, as the pandemic persisted, we opted for a full refund instead. Since December 9th, [redacted], we have been waiting for the refund. After reaching out to Aireuropa on January 20th, [redacted], and being advised to call back due to a backlog, subsequent follow-ups in March and July revealed delays with little clarity on when to expect the refund. This lack of transparency and prolonged wait for the refund is frustrating. We seek written confirmation detailing when we can expect the full refund. Passenger names: Marc and Vanessa Scawen.

I have not received any response from Air Europa. My recent travel experience on 13th August [redacted] from Madrid to Malaga was marred by damage and theft of my luggage. Despite numerous attempts to contact the provided number ([redacted]90), totaling [redacted] minutes on hold, I received no assistance. At the airport lost luggage office, I was redirected to Air Europa, where I encountered unhelpful staff. My suitcase was severely damaged and many personal items, souvenirs, and gifts were stolen. The police were involved, but little progress was made. I urge the company to investigate and retrieve my stolen belongings. I eagerly await your response. Sincerely, Ms. K.