Toll-free·Calls Customer Service·Most popular Air China number
Q:
How do I talk to a live human at Air China?
A:Press 1
Q:
Does Air China offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Tuesday. Details
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Wednesday, and the shortest are on Tuesday.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Air China phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
Below are some clips we've found from Air China's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"You for calling Air China North America call center.
The call may be recorded for quality control and training purposes.
For English, please press one.
Thank you for calling Air China. Our office is currently closed.
For flights arrival and departure information, please press one."
Excerpt from a call with Air China
Monday, February 26, 2024 10:25 AM
What are the hours and when should I call?
Air China operates the call center for this 800-882-8122 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 123 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Air China phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Air China staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Air China is Saturday.The most busy day to call is Tuesday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 123 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
The best time to call Air China
In summation, the best day to call Air China is Monday.
Why Customers Call Air China
If you have time to do a bit of reading before you call Air China, we recommend you read over some of our problem-specific articles.
Air China's cancellation policy allows passengers to cancel their tickets and receive a refund, subject to certain conditions and fees. If the cancellation is requested within 24 hours of purchase, passengers are entitled to a full refund without any penalty. However, if the cancellation is made after this 24-hour window, cancellation fees will apply. The amount of fees depends on factors such as ticket type, fare rules, and the time of cancellation. It is important to note that some tickets may not be refundable at all. To cancel a ticket, passengers are required to contact Air China's customer service or their travel agent. It is advisable to review the specific fare and ticket rules before making any changes to understand the cancellation policy that applies to a particular booking.
Air China's baggage allowance policy allows passengers to bring a certain amount of checked and carry-on baggage based on their travel class and destination. For domestic flights in Economy Class, passengers are permitted to check 40kg (88 lbs) of baggage, while in Business Class, the allowance is 30kg (66 lbs) and in First Class, it is 40kg (88 lbs). For international flights, the allowance varies depending on the route and travel class. Generally, in Economy Class, passengers can check 2 pieces of baggage weighing up to 23kg (50 lbs) each. Business Class passengers can check 30kg (66 lbs) in 2 pieces, and First Class passengers can check 40kg (88 lbs) in 2 pieces. Carry-on baggage allowance is typically 1 piece weighing no more than 10kg (22 lbs) and with dimensions not exceeding 55 x 40 x 20cm (21.6 x 15.7 x 7.9 inches). It is worth noting that passengers are advised to check the specific baggage policy for their particular flight as it may vary.
To travel with pets on Air China, there are certain requirements that need to be met. Firstly, pets must be at least three months old and in good health. A health certificate from a veterinarian issued within 10 days of the flight is also mandatory. Secondly, pets should be kept in an appropriate carrier with enough space, ventilated, and leak-proof. The weight limit for the carrier and pet combined is typically 5 kg for domestic flights and 8 kg for international flights. Importantly, pets are not allowed in the cabin on flights to the UK, Hong Kong, Australia, and several other destinations. It is essential to contact Air China in advance to make arrangements, as the number of pets allowed on each flight is limited. Additionally, additional charges may apply depending on the destination.
Click the link above to get answers to just about any Air China customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Air China, and their purpose. Are any of these similar to the reason you are trying to call?
Change flight date: "I was wondering if I could change the date of a flight that I have."
- From a call lasting 7m 25s , Apr 24, 2024 11:55 PM
Ticket changes and baggage allowance inquiry: "I'm just calling about the changes we've made on the ticket and how much baggage is included in our ticket."
- From a call lasting 8m 58s , Feb 27, 2024 7:43 PM
Ticket surname correction: "I've just noticed that my son's ticket has got the wrong surname."
- From a call lasting 7m 45s , Feb 26, 2024 3:44 PM
Conclusion and closing notes
This is Air China's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Air China agent. This phone number is Air China's best phone number because 6,126 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-882-8122 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Air China first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Air China has 1 phone number. It's not always clear what is the best way to talk to Air China representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Air China. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Air China. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.