A:Press 1 at the first menu, then 1 at the second prompt, then 2.Our free phone can also navigate phone menus to get a live human at Aeroplan for you.
Q:
Does Aeroplan offer 24 hour customer service?
A:Not at this number; hours here are 7am-midnight EST.The least busy day is Saturday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 19 minutes and 57 seconds.The longest hold times are on Sunday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Aeroplan below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Aeroplan phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 at the first menu, then 1 at the second prompt, then 2
Below are some clips we've found from Aeroplan's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Aeroplan. Yeah. This is a Hock For English, press one.
Please provide your response."
Excerpt from a call with Aeroplan
Friday, January 19, 2024 1:14 PM
They may ask you to enter information with the dial pad
"Welcome to Aeroplan.
For English, press one.
Prepare for your trip with confidence. Search for entry requirements of your destination using our online tool by visiting air canada dot com back slash entry requirements.
If you're an Aeroplan member, please say enter your Aeroplan number for profile access."
Excerpt from a call with Aeroplan
Thursday, October 10, 2024 12:09 PM
They may ask you to say or enter information
"Welcome to AirePlans.
For English, press one.
Prepare for your trip with confidence. Search for entry requirements of your destination using our online tool by visiting air canada dot com back slash entry requirements.
If you're an Aeroplan member, please say or enter your Aeroplan number for profile access."
Excerpt from a call with Aeroplan
Saturday, November 23, 2024 10:29 PM
What are the hours and when should I call?
Aeroplan operates the call center for this 800-361-5373 phone number 7am-midnight ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 932 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Aeroplan call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Aeroplan phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Aeroplan staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Aeroplan is Saturday.The most busy day to call is Thursday, which averages 46% more phone calls by comparison.Again, this is based on a sample of 932 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Sunday, which is 2337% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Aeroplan is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Aeroplan staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Aeroplan
If you have time to do a bit of reading before you call Aeroplan, we recommend you read over some of our problem-specific articles.
The Aeroplan expiry policy states that Aeroplan Miles will not expire as long as there is at least one eligible transaction within the previous 12 months. Eligible transactions include earning or redeeming miles, donating miles, or transferring miles between accounts. If no eligible transaction is made within the 12-month period, the account and its associated miles will expire. This policy ensures that members can keep their miles active by engaging in activities related to their loyalty program. It is important for members to stay active and use their miles regularly to prevent expiration. Regularly checking the account and planning activities accordingly can help members maintain their mileage balance and avoid loss of accumulated miles.
Aeroplan Elite status offers a range of exclusive benefits to enhance your travel experience. As an Elite member, you enjoy priority check-in and boarding, expedited security screening, and access to the Maple Leaf Lounge. This allows you to skip the lines and enjoy a comfortable and relaxing environment before your flight. Additionally, you earn bonus miles on flights, access to exclusive flight reward inventory, and priority handling of baggage. Depending on your Elite status level, you can also enjoy benefits like complimentary seat selection, priority baggage delivery, and companion seat upgrades. With Elite status, you can make the most of your travels, receive personalized service, and enjoy a seamless journey from start to finish.
The fees for cancelling a flight with Aeroplan vary depending on the type of ticket and the time of cancellation. For ClassicFlight reward tickets, a fee of $125 plus taxes per person applies for cancellations made more than 21 days before departure, while cancellations made within 21 days of departure incur a fee of $150 plus taxes. Flex and Latitude reward tickets, on the other hand, allow for free changes or cancellations up until 2 hours before departure. However, it's important to note that fees may be subject to change, and additional charges imposed by the airline may also apply. It is recommended to review the specific terms and conditions or contact Aeroplan directly for the most up-to-date information regarding cancellation fees.
Click the link above to get answers to just about any Aeroplan customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Aeroplan, and their purpose. Are any of these similar to the reason you are trying to call?
Missing Aeroplan points: "Missed some points."
- From a call lasting 2m 9s , Dec 17, 2024 6:55 PM
Missing Aeroplan points: "I wanna talk to someone about missing points."
- From a call lasting 63m 50s , Dec 17, 2024 12:35 PM
Inquire about Aeroplan points: "I'm trying to find out how many points I have collected because I use it for everything I buy."
- From a call lasting 93m 44s , Dec 2, 2024 2:20 AM
Information about why customers call Aeroplan is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Aeroplan customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Aeroplan's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aeroplan agent. This phone number is Aeroplan's best phone number because 18,384 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-361-5373 include Find an Itinerary, Account Setup, Account Access, Cancel Account, Overcharge on Account and other customer service issues. The Aeroplan call center that you call into has employees from Covington, KY / Honduras and is open 7am-midnight ET according to customers. In total, Aeroplan has 1 phone number. It's not always clear what is the best way to talk to Aeroplan representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Aeroplan. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Aeroplan. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.