Zelle Customer FAQ

If you're having trouble sending money from one financial institution to another using Zelle, ensure that both banks support Zelle and that you are using the correct email or mobile number for the recipient. Additionally, check if your Zelle account is properly linked to your bank account and that there are no issues with your bank's app or website. You may also want to verify that you have sufficient funds in your account to complete the transaction.

To claim funds sent through Zelle, you need to be enrolled with Zelle through your bank or credit union. If the payment is not showing in your account, check if you received a notification via email or text asking you to claim the funds. Sometimes, recipients must take action to accept the payment if they aren’t already enrolled. If you’re encountering issues, ensure that you are using the correct login details for your banking app. If you need assistance, there is a link to the most up-to-date contact information right here on this page.

To find out the status of your payment, check your payment history within your Zelle app or the mobile banking app of your financial institution. It usually shows the transaction status and any related details.

There could be several reasons why you're having trouble sending money via Zelle. Common issues include the recipient not being enrolled with Zelle, incorrect recipient information, daily or monthly transfer limits, network connectivity problems, or restrictions placed by your bank. Ensure the recipient's email or phone number is correct and registered with Zelle, and check with your bank for any specific limitations or issues.

This happens because Zelle associates users with their email addresses and phone numbers individually. When someone registers with Zelle, they provide their email address and phone number. If the person you're trying to send money to has registered multiple times with different emails and/or phone numbers, they'll appear as separate contacts. So, when you try to send money, you'll see one entry under their phone number, and another under their email address. It's important to communicate with the recipient and confirm which account they want the funds sent to - either the one linked to their phone number or the one linked to their email address. Be sure to select the correct one to ensure your transaction goes smoothly.