What Do I Do If My Zappos Gift Card Balance Won’t Load?

If your Zappos gift card balance is not loading, we suggest you check the expiration date, enter the code correctly and make sure you are connected to the Internet. You may also try another browser like Firefox or Chrome. If you have ad blockers installed on your current browser, ensure they are disabled.

Zappos gift cards are one of the most popular online shopping payment methods. They're convenient — you can purchase items from the Zappos website. However, sometimes things go wrong, and you end up with an unredeemed or partially redeemed balance on your card. The below steps will help if your Zappos gift card balance won't load.

1. Check the Expiration Date

If your Zappos Gift Card balance won't load, the first thing to check is the expiration date. Ensure you check the back of your Zappos gift card to see when it expires. If it has expired, you will not be able to use it at checkout or online and can't redeem any remaining value on the card.

2. Enter the Code Correctly

If you're having trouble loading a Zappos gift card balance, you may have made an error. Make sure that:

You enter the correct code. It's important to double-check. Check for typos and ensure you haven't accidentally switched letters or numbers around.
The email address associated with your Zappos account is correct. If it isn't, contact customer service and update it before trying again — it can help resolve any issues related to this step in the process.

3. Ensure Connection to the Internet

If you're having trouble loading your balance, ensure that you're connected to the Internet properly. Check the light on the Wi-Fi icon in the corner of your browser active. If it's not, try connecting to a different Wi-Fi network or turning off mobile data and connecting to the same network again.

4. Contact Customer Support

If the problem persists after trying these solutions, contact customer support. Provide as much information as possible when you call, including your full name and the last four digits of your gift card number.

5. Reload the Page

If you're unable to load your Zappos gift card balance, you might have to reload it. Reloading the page is a simple process you can do in a few steps:

In your browser, find the reload button and press it once. Typically, this button is at the top-right corner of your screen. It usually looks like two arrows pointing at each other or a circle with an arrow going through it.
Once you select Reload Page from the drop-down menu, click Reload Page again. This will take you back to where you were before clicking on Reload Page.

6. Check Your Browser Cache

You should clear your cache if your Zappos gift card balance doesn't load. This will refresh your browser and ensure that the latest version of the site loads. To clear your cache:

In Google Chrome, go to Settings, Advanced Settings and Privacy. Click Clear Browsing Data. Then select the boxes next to Cookies and other site and plugin data, Cached images and files, Download History, Form history, Passwords (including autofill data), Pop-ups or redirects you opened in this window to remove them all at once.

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