Sometimes it happens--you are all set to travel, but your plans change, and you need to cancel your stay at a Westin Hotel. How do you cancel your trip? You can find out more about Westin's policies and processes by calling customer support here, and below are steps to canceling your stay.
It is important to note the cancellation policy at the time you make your reservation. Some cancellations require a 48 to 72-hour notice to avoid penalties and fees. Other rates, such as prepaid stays, are completely non-refundable. In addition, if you are using reward points, you want to make sure you don't lose these when making a cancellation.
Cancellations can be made online through the website, or using the mobile app for both Bonvoy rewards members and non-members.
To make a cancellation as a Bonvoy Member, do the following:
If you are not a Bonvoy Member, you will need to do the following steps to cancel your stay:
As a Bonvoy Member you can also cancel an upcoming stay via the mobile app by doing the following:
Guests who are not reward members can cancel an upcoming stay through the app by completing the following steps:
Westin provides a number of ways to cancel an upcoming stay. If the above methods do not work, you can call customer support here for more information and assistance.
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