A blocked WeChat account can be very frustrating. Fortunately, it does not need to be a permanent problem. You can unblock your account and continue using it with these helpful tips.
A blocked WeChat account can be very frustrating. Fortunately, it does not need to be a permanent problem. You can unblock your account and continue using it.
Why is Your Account Blocked?
There are plenty of reasons why your account may be blocked. Knowing the reason makes it possible to determine your next course of action.
1. Violation of WeChat rules
2. Using a non-official version of WeChat
3. Using an Android emulator to run WeChat
4. Using a virtual phone number for registering
5. Having been reported for sending violent, lewd, or offensive content
6. Any suspicious behavior
Unblocking Your Account
Your account may be blocked temporarily or permanently. If it is bloke temporarily, you can unblock it yourself. If, however, it is permanently blocked, you must seek help from WeChat.
1. Unblocking it Yourself
You will find out that your account is blocked when you enter your account and password. You will be told that it has been blocked for an abnormal activity or security issues. If you don't remember any abnormal activities that you did, click OK and you will see the details of your penalty. There will be information with details of the type of penalty you got and the reason.
Click on the option 'Read and accept' to complete the process. You will be asked to Drag the slider to the puzzle piece. Click 'Next. ' use your phone number to send SMS code.
Go back and click on the option 'Continue after Sending SMS.'
Find a WeChat user that can help you complete the next process. It requires you to verify your identity. The user does not have to be your WeChat friend. However, they should meet the following requirements;
1. They should not have verified too many accounts. WeChat allows users to verify accounts one per month, two per six months, and three per year.
2. They should have registered at least six months ago
3. They should have been using their account regularly
Get the phone number that they have linked to their account and choose the region of the user. Click 'Next' after that. Ask them to help you verify your account.
2. Unblocking Your Account on the Website
If you can't unblock your account yourself, you may do it on WeChat's website. If your account has not been blocked permanently the support team may help you get it back. Ask for help on 'WeChat Support.
If Your Account is Blocked Permanently
If your account was blocked because of serious violations, it may be impossible to get it back. If you would like to continue enjoying WeChat services, you need to register a new account.
You can protect your new account from being blocked by going through the terms and conditions of WeChat and abiding by them. Follow these steps;
1. Click on the option 'WeChat Support' and go to the 'Account Recovery' channel
2. Click on the option 'Banned WeChat Account'
3. Select an ID type and choose one of the four account types
4. Enter your ID type based on your previous choice
5. Enter your country/region and your phone number
If you have trouble unblocking your account, you may seek support from WeChat. The best way to contact WeChat is through email. Send them a brief but detailed email explaining the problem you are encountering and the type of help you would like to receive. You will receive a response in a few hours. Unfortunately, it is impossible to speak with a representative. WeChat does not offer support on the phone or Live Chat. They do not offer support on their social media sites.
GetHuman has been working for over 10 years on sourcing information about big organizations like WeChat in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Can I Unblock My WeChat Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.