How Do I Return an Item to Walmart (Canada)?

Walmart Canada has a straightforward return policy that applies to most items, as long as you have the purchase receipt or a gift receipt. You can also return items bought on Walmart.ca by mail or in-store. However, you need to ensure that the product is in good condition.

Dec 9, 2022

Walmart Canada is one of the most popular stores in the country. It's known for its low prices and wide selection of products. But what happens if you change your mind about a purchase or if something you bought doesn't meet your expectations? In this post, you'll learn how to return an item to Walmart Canada.

Return Online Purchases By MailI

If you bought something online from Walmart Canada, you can return it at any Walmart store or by mail. To initiate a return by mail, follow this procedure:

  1. Log in to your Walmart.ca account.

  2. Navigate to the order that contains the item you want to return.

  3. Click "Manage order."

  4. On the next page, you'll see a list of all the items in that order.

  5. Click on the item you want to return, and then click "Submit."

You'll be asked to select a reason for the return. The system will generate a return shipping label for you and provide directions for dropping it off at a local shipping location. Once the company recieves the item, the refund will be processed. You'll receive an email notification once the process is complete.

Return In-Store Purchases

If you bought something in a Walmart store, you can return it at any Walmart store in Canada. To do this, follow these steps:

  1. Present the item you want to return, along with the receipt, at the customer service desk.

  2. The customer service representative will process the return and give you a refund.

  3. If you don't have the receipt, the customer service representative can elect to give you a store credit for the item.

Understanding the Walmart Canada Return Policy

The Walmart Canada return policy is pretty straightforward. You can return most items within 90 days of purchase, as long as you have the purchase receipt or a gift receipt. If you don't have the receipt, you can still return the item, but you'll only receive a store credit. There are a few exceptions to this policy, such as items that have been personalized, so be sure to contact support for more information.

However, you need to ensure that the product is in good condition. If it's not, the customer service representative may not process the return.

The Walmart Canada return policy doesn't apply to oversized products. These products include items like furniture, televisions, and mattresses. If you have a problem with one of these items, contact customer support.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why does GetHuman Write How-to Guides for Walmart (Canada) Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Walmart (Canada) in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return an Item to Walmart (Canada)? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Walmart (Canada)

Asked 3 years ago
Updated 2 years ago
Viewed 598,313 times
Walmart (Canada)
Walmart (Canada) refund
Walmart (Canada) credit
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!