How Do I Get a Refund from Vudu.com?

Vudu is a movie and tv show streaming service with thousands of free and paid options to choose from. If you have rented a movie with Vudu, you are allowed to do a "Rental Redo" within 30-minutes. If you want to receive a refund from Vudu, it is entirely under their discretion if they will give a refund. Vudu will not refund physical copies of a movie under any circumstances other than receiving a damaged copy. The quickest and best way to receive a refund is by calling Vudu's customer service phone number.

Apr 28, 2020

Vudu is a movie and tv show streaming service that offers thousands of titles with both paid and free options. Offering options to both rent and buy digital titles; in some cases, Vudu provides a "Disc + Digital" option that will include a physical Blu-ray copy of a movie to enjoy along with the digital version.

When renting a movie with Vudu, they offer a "Rental Redo."This is an option to change your mind within 30-minutes of watching a movie and to choose a new title, free of charge. The Vudu "Rental Redo" can be used four times per month maximum. In some cases, after purchasing a movie or tv show from Vudu, you would like to receive a refund.

It is under Vudu's sole discretion if you have warranted a refund based on the purchase. If you have watched the movie or tv show entirely and you are asking to refund, Vudu will unlikely give a refund. Vudu does not offer refunds for physical Blu-ray discs under any circumstances other than receiving a damaged disc. In this guide, you will learn how to receive a refund on a digital copy from Vudu.

Receiving a Refund from Vudu

Vudu Customer Support Phone Number

The quickest and best way to receive a refund on your purchase is by calling Vudu's customer support phone number. With an average wait time of only two minutes, you will quickly be in contact with a customer service representative. The customer support representative will determine if your reasoning is within Vudu's guidelines, such as regretting a purchase of a movie after only five minutes of watching. Your Vudu account will be looked over by the customer service representative to determine if you have viewed the movie or tv show fully.

Vudu Email Support

Another way to contact Vudu's customer support is via their email support. This option is not as quick to respond as the phone support option.

Here is how to contact Vudu email support:

  1. Enter your First and Last name in the designated boxes.
  2. Enter the email address you would like Vudu support to contact you at
  3. Press the Choose a Category button and scroll down the list and click Billing as your category
  4. Enter your refund request in the text box at the bottom of the page

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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Why does GetHuman Write How-to Guides for Vudu Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Vudu in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Vudu.com? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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