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Vivint Customer FAQ

Top Answers & How-to Guides

What is Vivint's Phone Number?

The question we are asked most often is about how to talk to Vivint customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Vivint customer service, get an answer now.

Recent Vivint Customer Questions

looking to return an outdated piece of equipment, a door lock to vivent, what is the address

We recommend getting in touch with Vivint's customer service directly for specific return instructions. Due to privacy and security considerations, it's best that we don't share the return address here. Each return situation may vary, so direct contact with Vivint will ensure you receive the correct information. Return situations usually depend on your specific situation and may vary based on issues like whether you're within warranty period, if you're under contract, or simply if the equipment is outdated.
Asked Mar 27, 2024 1:34 PM

Help me with my Vivint customer service issue

Home Automation Features

What features does Vivint offer for home automation?

Vivint's home automation features enhance security, efficiency, and convenience with devices like the Smart Hub, smart...

Can I control my Vivint system from my smartphone?

Yes, Vivint offers a mobile app for iOS and Android that allows users to control their smart home systems from their...

Is Vivint compatible with other smart home devices?

Vivint Smart Home is designed for compatibility with various third-party devices, including smart lights, locks, and...

What types of smart home devices are supported by Vivint?

Vivint supports a wide array of smart home devices aimed at improving security and convenience. Their offerings include smart...

Contract and Costs

Do I need to sign a contract for Vivint services?

Yes, customers generally must sign a contract for Vivint services, typically lasting about 36 months. This contract details the...

How much does a Vivint security system cost?

The cost of a Vivint security system depends on factors such as equipment choice, monitoring level, and promotions. Initial...

Service and Maintenance

What happens if my Vivint equipment breaks or stops working?

If Vivint equipment malfunctions, customers can reach out to customer service for help, which may include troubleshooting...

How long is the warranty for Vivint products?

Vivint provides a limited warranty for its products, typically lasting one to two years from purchase, with variations based on...

Installation and Setup

Can I add additional devices to my Vivint system?

It is indeed possible to expand a Vivint system with additional devices such as cameras, smart locks, and sensors....

What is the process for self-installing a Vivint system?

The self-installation of a Vivint system involves ordering the equipment online and receiving it at home. Customers should read...

Monitoring and Security

Does Vivint offer professional monitoring services?

Vivint does provide professional monitoring services that ensure homes are monitored around the clock. This service allows...

Can I integrate other home security systems with Vivint?

Vivint's solutions are designed to function optimally within their proprietary ecosystem, meaning integration with other home...

Moving and Compatibility

What happens if I move to a new home?

When moving to a new home with Vivint services, you can transfer your service to the new address. Inform Vivint about your move...

What happens if I move to a new home?

When moving to a new home with Vivint services, you can transfer your service to the new address. Inform Vivint about your move...

How does Vivint handle data privacy and security for my information?

Vivint prioritizes data privacy and security by employing numerous protective measures, including advanced encryption, secure...
We look to the Vivint issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Vivint issues reported to GetHuman
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