© GetHuman Inc.

What happens if the event I bought tickets for gets canceled?

Asked 2 years ago
If an event that you purchased tickets for is canceled, Vivid Seats typically processes refunds for the affected ticket holders. The refund will generally include the entire amount you paid for the tickets, including any service fees, but it is important to note that the exact policies may vary depending on the circumstances surrounding the cancellation and the event itself. In the case of event cancellations, Vivid Seats usually communicates directly with customers via the email used for the purchase. This communication will inform you of the cancellation and outline the next steps regarding your refund. It is essential to check your email regularly after the announcement of a cancellation as well as your order details through your Vivid Seats account. If you have questions about your specific situation or need assistance with the refund process, you may want to look on the current Vivid Seats website for guidance and contact information. They often provide resources and helpful information for customers dealing with event cancellations or other concerns. Keeping an eye on any updates related to the event you planned to attend can also help you stay informed.
Answered Jul 9th 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Similar Questions

Ask a Question All Vivid Seats Questions

Need to call Vivid Seats?

If you need to call Vivid Seats customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Vivid Seats

Vivid Seats

Find a list of many popular Vivid Seats questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call Vivid Seats Vivid Seats Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!