In a nutshell: Mobile carriers are constantly offering better prices, better promotions, and more cutting edge technology to get you to switch to their services. If you are a customer of Virgin Mobile and want to switch to another carrier, you are going to need to start the process with Virgin Mobile and complete it with your new carrier. Fortunately, the whole procedure is rather simple.
Mobile carriers are constantly offering better prices, better promotions, and more cutting edge technology to get you to switch to their services. If you are a customer of Virgin Mobile and want to switch to another carrier, you are going to need to start the process with Virgin Mobile and complete it with your new carrier. Fortunately, the whole procedure is rather simple.
Transferring your account from Virgin Mobile will usually be completed in just a few hours. However, in some cases it can take a few business days.Do not deactivate your Virgin Mobile account before the transfer is completed, or you will not only not transfer your account, but you will not be able to keep your old number on a second attempt, because it will already be gone.Once the transfer process is complete, Virgin Mobile will deactivate your Virgin Mobile account automatically. There is no need to do anything yourself.You cannot transfer your account until you have finished paying off your Virgin Mobile bill. You may also owe one or more fees.If you have a prepaid Virgin Mobile account, you will lose any remaining credit when your make the transfer.
Keep in mind that your new mobile carrier might have an account transfer fee. You should check before beginning the transfer process.Virgin Mobile's customer service center is open Mondays through Fridays from 4:00 am through 8:00 pm PST and on Saturdays and Sundays from 4:00 am through 7:00 pm PST.
This is a code that will tell your new carrier that you are authorized to make this change. When calling Virgin Mobile's customer service line, keep in mind that hold times can sometimes be long. After making the call, skip to step 4.
If you want to get your Porting Authorization Code by text message, skip to step 2. If you want to get it online, skip to step 3.
Your birthday needs to be in DD/MM/YYYY format.
Skip to step 4.
It is located in the lower right corner of the screen.
Have your Porting Authorization Code with you when you do.
The process of switching your Virgin Mobile account over to a new mobile carrier is not complicated, even if Virgin Mobile itself might take a few days to process your request. If anything goes wrong, you can contact Virgin Mobile's customer service to get help solving the problem.
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies