In a nutshell: How you cancel a Verizon service depends on the type of service you have. You can disconnect online if you’re subscribed to Fios Home Phone, Fios Home Internet, or Fios TV. For other services, you’ll need to contact Verizon directly to process the cancellation. An early termination fee may apply for those still under contract. If you rented equipment, you also need to return it within 30 days to avoid additional charges. Planning to disconnect your Verizon service? Continue reading for step-by-step instructions on how to cancel your Verizon service.
How you cancel a Verizon service depends on the type of service you have. You can disconnect online if you’re subscribed to Fios Home Phone, Fios Home Internet, or Fios TV. For other services, you’ll need to contact Verizon directly to process the cancellation. An early termination fee may apply for those still under contract. If you rented equipment, you also need to return it within 30 days to avoid additional charges. Planning to disconnect your Verizon service? Continue reading for step-by-step instructions on how to cancel your Verizon service.
Are you subscribed to 5G Home Internet or LTE Home Internet? You’ll need to contact Verizon directly to cancel your service. Calling may also give you the opportunity to lower your monthly bill.
To reach Verizon, dial the 1-833 number on the screenshot provided and be ready to verify your account over the phone to complete the cancellation.
After canceling, return any rented equipment to a UPS Store. Before heading there, check with Verizon for specific return instructions. Be sure to also keep your return receipt for your records. You’ll receive a confirmation email once Verizon has received the equipment. Make sure the equipment is in good condition to avoid additional charges.
You can also contact Verizon via chat. Simply click the Chat With Us button on the website and follow the prompts to connect with a live representative who can assist with your cancellation.
Be sure to reach out during business hours to ensure you’re connected to an agent who can process your request.
If you have Verizon Fios service, follow the steps below to disconnect it.
Once signed in, go to your Account Dashboard and click Disconnect Service. Then, follow the prompts to complete your cancellation.
For Fios services, you can also cancel by calling the number shown on the screen. Keep in mind that support is only available during business hours and is not available on Sundays.
Be sure to have your account information ready, as you’ll need to complete phone verification before your service can be canceled.
Do you want to cancel your prepaid Verizon service? Follow the steps below.
You can also choose to let your balance run out. The service will automatically cancel after 61 days of inactivity. However, make sure Auto Pay is turned off to avoid additional charges.
If you prefer to speak with a representative in person, visit a Verizon store near you. Simply enter your ZIP code or city to find nearby locations, or click Use My Location to see the closest store.
Be sure to bring a valid ID for verification.
Are you canceling your service because you’re traveling or moving? Consider suspending the service instead. LTE and 5G Home Internet can be suspended for up to three months, but only once every 12 months. However, a fee of $10 per month applies during the suspension period. You may also have the option to transfer your Verizon service to a new address if the service is available at the new location. If you still decide to cancel, be sure to return all rented equipment on time and in good condition to avoid additional charges. Have more questions? Contact Customer Support for assistance.
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