In a nutshell: If you are considering switching internet, TV, or phone service providers, or just don’t need Verizon Fios anymore, you probably want to know how much it will cost to cancel your contract.
When you sign up for Verizon Fios services, you may have signed an agreement that includes an early termination fee, also known as ETFs. The amount you will owe depends on how long you have had your account, as fees are reduced with time.
This step-by-step guide will help you find out how much it will cost to cancel your service.
If you are considering switching internet, TV, or phone service providers, or just don’t need Verizon Fios anymore, you probably want to know how much it will cost to cancel your contract.
When you sign up for Verizon Fios services, you may have signed an agreement that includes an early termination fee, also known as ETFs. The amount you will owe depends on how long you have had your account, as fees are reduced with time.
This step-by-step guide will help you find out how much it will cost to cancel your service.
Start by reviewing your agreement. This may be a contract or a no-term option. If you signed up under a promotion that is usually 12 or 24 months, you may still have agreed to early termination fees. The ETF can be as much as $350, but as long as you keep your services, that cost decreases by around $10 or $15 each month. Therefore, if you have had your account for a while, your cancellation fee will be substantially lower.
Checking your online account through your desktop or the mobile app is one of the easiest ways to find out what your cancellation costs are. To do this:Visit the Verizon website and click “Sign in”From the drop-down menu, click “Account Overview”Look for Plan Details or Agreements.Check your plan for an early termination fee or end date.If you are still within your contract, Verizon will usually display your contract end date and may also show the current ETF amount.
Your monthly bill may also help determine if you are in a contract term, as it states your plan status at the bottom. While it does not show your actual termination fee, it can provide clues about your plan and what to expect upon canceling your service.
If you still cannot find the cost to cancel your Verizon plan, you can call a customer support agent. This is the most reliable way to find out the exact amount you will be charged. When calling, have your account number and service address ready and ask:Am I under a contract or a month-to-month plan?If I cancel today, what would my early termination fees be?If I return my equipment, will that cost be reduced?Customer service can give you the most accurate, up-to-date amount, including prorated charges if your billing cycle has not ended.
In addition to termination fees, there may be charges for Verizon equipment rentals, such as routers, DVRs, set-top boxes, etc. Unreturned equipment fees can be significant, so be sure and drop them off at a specified location.
Finding out how much it will cost to cancel your Verizon Fios plan is vital. It is also imperative that you check for hidden costs. Remember to check your contract, your online account, and your monthly bill, and then contact customer support to ensure you are not being overcharged. In addition, don’t forget to return the rented equipment on time, so you won’t have to pay extra costs. With the information provided, you can decide whether it is worth it to stick with your Verizon plan or switch to a new provider.
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