© GetHuman Inc.

Venus.com Customer FAQ

Top Answers & How-to Guides

What is Venus.com's Phone Number?

The question we are asked most often is about how to talk to Venus.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Venus.com customer service, get an answer now.
Contact Venus.com customer service

Recent Venus.com Customer Questions

Help me with my Venus.com customer service issue

Order Tracking

How do I track my order?

To track your order from Venus.com, check the confirmation email for a tracking number and link. You can also track it directly...
Read more

How long does it take for my order to arrive?

Order arrival times on Venus.com depend on the chosen shipping method, destination, and seasonal factors. Standard shipping...
Read more

Can I cancel my order?

Venus.com allows order cancellations only under certain conditions, typically if the order is still processing. Checking the...
Read more

Mailing List and Gifts

How can I unsubscribe from your mailing list?

To opt out of the Venus.com mailing list, look for an "Unsubscribe" link in the email footer. You may also manage preferences...
Read more

Do you offer gift cards?

Venus.com offers gift cards in various amounts, allowing recipients to choose clothing and accessories that match their style....
Read more

What is your size chart?

Venus.com offers a thorough size chart to assist shoppers in finding the right fit across various clothing categories like...
Read more

Returns and Exchanges

Can I return or exchange an item?

Venus.com allows returns and exchanges under certain conditions within a specified time frame. Items must be in original...
Read more

What is your return policy for sale items?

Venus.com has distinct return policies for sale items, which typically allows returns within a specified period if items are...
Read more

Shipping Information

What is your shipping policy?

Venus.com offers a thorough shipping policy that outlines standard and expedited options, delivery times, and tracking details....
Read more

Do you ship internationally?

Venus.com mainly serves U.S. customers but does offer international shipping to certain countries. It is suggested to check the...
Read more

Payments and Discounts

What payment methods do you accept?

Venus.com provides several payment options including major credit cards like Visa and MasterCard, PayPal, and potentially gift...
Read more

Are there any promotions or discounts available?

Venus.com regularly provides various promotions, including seasonal sales and discounts for new customers. The website displays...
Read more
We look to the Venus.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Venus.com issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!