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Troy-Bilt Customer FAQ

Top Answers & How-to Guides

What is Troy-Bilt's Phone Number?

The question we are asked most often is about how to talk to Troy-Bilt customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Troy-Bilt customer service, get an answer now.

Recent Troy-Bilt Customer Questions

Where is the model number on a tb160

The model number on a Troy-Bilt TB160 is typically located on the rear of the mower deck, near the discharge chute or on the frame near the engine. It's often found on a label or sticker.
Asked Oct 6, 2025 7:39 PM

How do I check if the fuel filter in a troy belt riding lawnmower needs to be replaced

To check if the fuel filter in your Troy-Bilt riding lawnmower needs replacement, inspect the filter for any dirt or debris. If it appears clogged or discolored, it likely needs to be replaced. Additionally, if you notice a decrease in engine performance, engine stalling, or difficulty starting, a clogged filter could be the cause. Regular maintenance checks can help ensure optimal performance, so consider replacing the fuel filter at recommended intervals.
Asked Oct 4, 2025 8:50 PM

How do I find year of manufacture on zero turn

To find the year of manufacture on your Troy-Bilt zero-turn mower, check the serial number, which is usually located on the frame of the mower or on the engine. The serial number format can help you identify the manufacturing year; the first few digits often indicate the production year. Additionally, you might look for a label or sticker that includes the manufacturing date.
Asked Jul 27, 2025 11:58 AM

I can't find the fuel filter on my push mower

On most Troy-Bilt push mowers, the fuel filter is typically located in the fuel line between the fuel tank and the carburetor. It can be a small, cylindrical or inline filter. To access it, you may need to remove the engine cover or the air filter housing, depending on the model. Take care when handling fuel components and ensure the engine is turned off and cool before inspecting or replacing the fuel filter.
Asked Dec 18, 2024 5:26 PM

Where is model number on troy-bilt mowers

The model number on Troy-Bilt mowers can typically be found on a sticker or metal plate. For walk-behind mowers, the model number is likely on the rear of the mower deck. For riding mowers, it's usually located under the seat or on the underside of the seat. Remember that model numbers are usually a combination of numbers and letters, and you may need this information for buying parts or servicing your Troy-Bilt mower in the future. Always make sure the mower is off and cooled down before looking for the model number to ensure safety.
Asked May 26, 2024 5:57 PM

Help me with my Troy-Bilt customer service issue

Maintenance and Care

What type of oil should I use for my Troy-Bilt engine?

Troy-Bilt suggests using high-quality detergent oil for their engines, with SAE 30 for warm weather and SAE 5W-30 for cooler...

How often should I change the air filter in my Troy-Bilt snow blower?

Regularly checking and replacing the air filter in a Troy-Bilt snow blower is crucial for performance. It is advised to do this...

How often should I sharpen the blades on my Troy-Bilt push mower?

Troy-Bilt recommends sharpening push mower blades at least once per season, but more frequent sharpening may be necessary...

What maintenance tips do you recommend for Troy-Bilt tools?

To keep Troy-Bilt tools in good shape, regular maintenance is vital, including reading the owner's manual for specific...

Product Information

Can I use ethanol-blended fuel in my Troy-Bilt chainsaw?

Troy-Bilt chainsaws typically use unleaded gasoline with a maximum of ten percent ethanol, labeled E10. Fuels with higher...

What is the recommended cutting height for my Troy-Bilt riding mower?

The ideal cutting height for a Troy-Bilt riding mower depends on grass type and season, typically between two to four inches....

What safety features are present in Troy-Bilt power tools?

Troy-Bilt power tools include various safety features such as two-handed operation mechanisms, safety guards, automatic...

What is the expected lifespan of Troy-Bilt products?

The lifespan of Troy-Bilt products can greatly vary based on type, usage, and maintenance. Lawn mowers may last eight to...

Warranty and Service

What is the warranty period for Troy-Bilt power tools?

The warranty duration for Troy-Bilt power tools varies by product category and model, generally offering a two-year warranty...

Are there special offers for military personnel or first responders?

Troy-Bilt values the contributions of military personnel and first responders, and they may offer various discounts or...

Is there a service center for repairs near my location?

Troy-Bilt has a network of authorized service centers for repairs and maintenance. To find one near you, visiting the official...

How can I register my Troy-Bilt product for warranty?

To register a Troy-Bilt product for warranty, visit the official website's product registration section. You will need to...

Usage and Storage

Can I use my Troy-Bilt pressure washer to clean my car?

Using a Troy-Bilt pressure washer to clean your car can be effective, but it's important to use a low pressure setting between...

What is the proper way to store my Troy-Bilt generator during the offseason?

To store a Troy-Bilt generator for the offseason, clean it well, change the oil, and check the air filter and spark plugs....

Do you offer training or tutorials for using Troy-Bilt equipment?

Troy-Bilt does not provide formal training but offers many resources like product manuals and operating guides on their...

Parts and Accessories

Does Troy-Bilt offer attachments for their string trimmers?

Troy-Bilt provides a variety of attachments for their string trimmers to enhance their versatility, allowing users to perform...

Where can I access user manuals for Troy-Bilt products?

User manuals for Troy-Bilt products can be found on their official website. By visiting the support section and searching via...

What accessories are compatible with Troy-Bilt riding mowers?

Troy-Bilt provides a range of accessories for their riding mowers, including mulching kits, baggers, towing attachments, and...

How can I find replacement parts for my Troy-Bilt equipment?

To find replacement parts for Troy-Bilt equipment, visit the official Troy-Bilt website, where you can enter model details to...
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Troy-Bilt issues reported to GetHuman

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