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Transperth Customer FAQ

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What is Transperth's Phone Number?

The question we are asked most often is about how to talk to Transperth customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Transperth Customer Questions

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Payment and Fares

What payment methods are accepted on Transperth?

Transperth accepts various payment methods, primarily the SmartRider card, which allows for easy travel on the network and...
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What are the different types of fares available?

Transperth offers various fare types, including adult, concession, and child fares, alongside travel options like the...
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Are there any discounts or concessions available for certain passengers?

Transperth offers a range of discounts and concessions for eligible passengers, including seniors, students, and individuals on...
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How is the fare calculated for journeys involving multiple modes of transport?

Transperth calculates fares for multi-modal journeys based on the zones crossed and distance traveled. The fare caps at a...
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Travel and Operations

How often do Transperth trains/buses operate?

Transperth trains and buses have varied schedules based on the time, day, and route. During peak hours, trains may run every...
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Can I use Transperth to travel to the Perth Airport?

Transperth provides services to Perth Airport, primarily through Bus Route 380, which links the city to the airport. Other...
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Are there any park and ride options available at Transperth stations?

Transperth has multiple park and ride facilities at select train and bus stations, aimed at promoting public transport usage....
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What are the peak and off-peak travel times for Transperth services?

Transperth defines peak travel times as weekdays from 7:00 AM to 9:00 AM and 4:00 PM to 6:00 PM, when demand is highest....
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Passenger Services

Can I take my bicycle on Transperth services?

Transperth allows bicycles on trains during off-peak times, but restricts them during peak hours. Buses do not permit bicycles...
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Are there any restrictions on luggage or baggage?

Transperth allows manageable luggage and baggage that does not block pathways, with no weight limit, but items should be...
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Are there any facilities for passengers with disabilities?

Transperth is committed to making their transport services accessible for all. They offer facilities for passengers with...
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Can I carry pets on Transperth services?

Transperth permits small pets in carriers that meet specific size requirements, ensuring comfort for both the pet and...
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Lost and Concessions

How do I apply for a Transperth concession card?

To apply for a Transperth concession card, visit their website for specific application guidelines and eligibility...
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What happens if I lose my Transperth ticket or smart card?

If a Transperth ticket or smart card is lost, registered smart card holders can report the loss, block it, and obtain a...
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Are there any specific COVID-19 guidelines for traveling on Transperth services?

Transperth has established various COVID-19 safety guidelines for travelers, including encouraging physical distancing,...
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