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Timbuk2 Customer FAQ

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What is Timbuk2's Phone Number?

The question we are asked most often is about how to talk to Timbuk2 customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Order and Shipping

How do I track my order?

To track an order from Timbuk2, customers receive a confirmation email with a tracking number and a link to the carrier's site....
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Where can I buy Timbuk2 products?

Timbuk2 products are available for purchase on their official website, timbuk2.com, as well as through various retailers...
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Do you offer international shipping?

Timbuk2 does provide international shipping, allowing global customers to access their unique bags and accessories. Shipping...
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What are the business hours of Timbuk2?

Timbuk2 does not list specific business hours online, as they can vary by location and type of service. Typically, retail hours...
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Returns and Warranty

What is the return policy for Timbuk2?

Timbuk2's return policy allows returns within thirty days for new, unused items, including original packaging. Used items are...
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What is the warranty on Timbuk2 products?

Timbuk2 products come with a lifetime warranty that covers defects in materials and workmanship, highlighting their quality....
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Do you offer repairs for damaged bags?

Timbuk2 emphasizes the importance of durable bags but does not directly offer repair services. Instead, they suggest consulting...
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What should I do if I receive a damaged or defective product?

In case of receiving a damaged or defective Timbuk2 product, customers should inspect the item, take photos, find the original...
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Customization

Can I customize a Timbuk2 bag?

Yes, Timbuk2 does provide options for customizing bags, particularly the classic messenger bag, allowing personalization...
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Are there any restrictions on customizing bags?

Timbuk2 allows for various bag customizations, including colors and materials, but there are limitations based on bag model and...
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Materials and Feedback

What materials are Timbuk2 bags made of?

Timbuk2 bags are crafted from durable, weather-resistant materials like nylon and polyester, often treated with DWR for...
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How can I provide feedback on my shopping experience?

Customers can share feedback on their shopping experience through follow-up emails from Timbuk2, their website, social media,...
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Payment and Discounts

What payment methods does Timbuk2 accept?

Timbuk2 accepts a range of payment methods including major credit cards like Visa, Mastercard, American Express, and Discover,...
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Are there any discounts or promotions available?

Timbuk2 often runs discounts and promotions for their products, especially during holidays and events. Sales may be available...
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