What is ThredUp's return policy?

ThredUp has a return policy designed to accommodate its customers, but it is important to understand the specifics to ensure satisfaction with purchases. Generally, ThredUp allows returns on items that are not a match for the customer’s expectations. This can include concerns such as the fit, style, or condition of the clothing. To initiate a return, customers typically have a limited time frame from the date of delivery to start the process. Items that are eligible for return must be unworn and in their original condition, including tags if applicable. There might be exclusions on certain items, particularly those identified as non-returnable at the time of purchase. The return shipping costs are usually incurred by the customer, but the refund is processed back to the original method of payment after the return is received and inspected. For the most accurate and up-to-date information regarding the return policy, customers are encouraged to refer to the ThredUp website. The official site contains detailed guidelines and instructions on how to return items, including any specific terms that may apply to particular purchases. This ensures that customers are fully informed of their options when it comes to making a return.