What happens if my train is delayed or cancelled?

When a train is delayed or cancelled, passengers are usually advised to check the status of their journey through the Trainline platform for the most current information. The Trainline provides real-time updates regarding train services, including details about delays and cancellations. If a train is delayed, passengers may have the option to continue waiting for the service or to take an alternative train, often without any additional charge if the delay is significant. In the case of a cancellation, passengers are generally entitled to certain rights. Under UK law, if a train is cancelled, passengers may be eligible for a full refund for their ticket or have the option to travel on the next available service. It is also possible that compensation might be offered if the cancellation is due to reasons within the control of the train company, such as maintenance issues. Passengers should always check the website for specific guidance, as policies can vary depending on the circumstances and the train operating company involved. The Trainline also provides helpful resources on their website that outline the steps to take in such situations, including how to submit a claim for compensation if applicable. This information can help ensure that you are well-informed about your options during travel disruptions.