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Tesco Customer FAQ

Top Answers & How-to Guides

What is Tesco's Phone Number?

The question we are asked most often is about how to talk to Tesco customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Tesco customer service, get an answer now.

Recent Tesco Customer Questions

How do I speak to some one regarding damage to my property by a tesco delivery vehicle?

You can find the most up-to-date contact information right here on this page to speak to someone regarding damage to your property by a Tesco delivery vehicle.
Asked Sep 13, 2025 3:32 PM

I want an email address for Tesco customer service

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Aug 4, 2025 3:11 PM

Over charged for an item at checkout

If you were overcharged for an item at checkout, visit your local Tesco store with your receipt and speak to a customer service representative. They will assist you in resolving the issue and ensure you are refunded the difference.
Asked Jun 27, 2024 12:22 PM

Charged twice for one item what do I do

If you were charged twice for the same item, visit the store where the purchase was made with your receipt, and speak to customer service for a refund or correction.
Asked Jun 22, 2024 10:16 AM

Your bagged bananas are from Rainforest Alliance sources . Where do your loose bananas come from , please ? Thankyou .

Tesco is committed to sourcing all of its bananas from farms that meet Rainforest Alliance Certified standards, whether they are bagged or sold loose. This ensures not only the highest quality of produce for customers but also supports sustainable farming practices and fair treatment of workers. So, loose bananas in Tesco stores are also sourced from Rainforest Alliance Certified farms.
Asked May 10, 2024 4:05 PM

Help me with my Tesco customer service issue

Clubcard Information

What are the benefits of having a Tesco Clubcard?

Tesco Clubcard offers numerous advantages, such as earning points for purchases that convert into vouchers, exclusive deals...

Can I use my Clubcard points to pay for my groceries?

Clubcard points at Tesco cannot be used directly for grocery payments; instead, they accumulate for rewards and discounts....

Returns and Refunds

What is Tesco's returns policy?

Tesco has a returns policy that allows customers to return items within thirty days for a full refund if they are in resalable...

Can I return items purchased online in-store at Tesco?

Yes, items bought online from Tesco can be returned at a local store if they are unopened, in original condition, and within...

How do I get a refund for an online order?

To obtain a refund for an online order from Tesco, customers can follow a clear process involving the return of items within...

Order and Delivery

Can I track my online order with Tesco?

Tesco allows customers to track their online orders via the website. After placing an order, customers receive a confirmation...

Does Tesco offer home delivery?

Tesco provides home delivery for groceries and other products, allowing customers to shop online easily. They also offer a...

Can I order groceries online and pick them up at a Tesco store?

Tesco allows customers to order groceries online and pick them up at a local store through the Click+Collect service. Shoppers...

Store Policies

What payment methods are accepted at Tesco stores?

Tesco provides multiple payment options including debit, credit cards like Visa and MasterCard, and contactless methods such as...

What is Tesco's price match policy?

Tesco's "Price Match" promise ensures customers can find competitive prices by matching select competitors' prices on specific...

What are the opening hours for Tesco stores?

Tesco store opening hours differ by location and type. Tesco Express often opens from 6 AM to midnight or later, while...

Complaints and Inquiries

How do I make a complaint about a Tesco store or service?

Complaining about a Tesco store or service is simple and can be done through their official website, which has a customer...

What is the process for applying for a Tesco credit card?

Applying for a Tesco credit card involves reviewing options on their website, completing an application form online or...
We look to the Tesco issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Tesco issues reported to GetHuman
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