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Tanga.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Tanga.com Customer Service?

The question we are asked most often is about how to talk to Tanga.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Tanga.com customer service, get an answer now.
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Recent Tanga.com Customer Questions

The wheels for the Katziela does not fit the luxury rider pro.

We're sorry to hear that the wheels for the Katziela aren't fitting your Luxury Rider Pro. It's possible that the Katziela and Luxury Rider Pro may not be fully compatible or require different attachments. It's important to always confirm compatibility before making a purchase. We appreciate your understanding.
Asked Apr 2, 2024 4:52 PM

Help me with my Tanga.com customer service issue

Returns and Exchanges

How Do I Exchange the Wrong Item with Tanga.com?

If you need your order to be delivered on time, you must contact Tanga.com's customer service team as soon as possible if there...
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How Do I Return My Item to Tanga.com?

You can return almost anything you bought from Tanga for any reason, as long as you make the return within 15 days of purchase....
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What is Tanga's return/exchange policy?

Tanga.com provides a return policy that typically allows returns within thirty days of delivery for most items, though some may...
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How long do I have to return/exchange an item?

Tanga.com typically allows returns or exchanges within thirty days of receiving an item, although specifics may differ by...
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Can I return an item if I've used it?

Tanga.com generally requires items to be returned in their original, unused condition. Returning a used item may not be...
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Can I exchange my item for a different size/color?

Exchanging items for a different size or color on Tanga.com may vary based on product availability and specific policies....
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Do I have to pay for return shipping?

Return shipping costs on Tanga.com typically fall to the customer, except for defective items or errors in orders, in which...
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How long does it take to receive a refund/exchange?

The duration to receive a refund or exchange from Tanga.com can vary. Refunds typically take a few business days to process and...
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Can I return/exchange an item if I bought it on sale?

Tanga.com has a distinct return policy for sale items, which may include restrictions based on the type of discount. Certain...
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Do I need a receipt for returns/exchanges?

For returns or exchanges on Tanga.com, having a receipt or proof of purchase is recommended as it aids in confirming the...
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Can I return/exchange an item if I bought it as a gift?

Items purchased as gifts from Tanga.com can be returned or exchanged, following the same standard return process as other...
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What if I lost my order/invoice number?

If an order or invoice number is lost, Tanga.com confirms that customers can find the information in their confirmation emails...
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Can I return/exchange an item if I live outside the United States?

Tanga.com has return and exchange policies that apply universally, including for international customers. Returns typically...
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We look to the Tanga.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Tanga.com issues reported to GetHuman

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