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Swiss Airlines Customer FAQ

Top Answers & How-to Guides

What is Swiss Airlines's Phone Number?

The question we are asked most often is about how to talk to Swiss Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are pets allowed to travel with Swiss Airlines?

Yes, Swiss Airlines allows pets to travel with their owners. However, there are certain restrictions and requirements that need to...
Ask any question you have about Swiss Airlines customer service, get an answer now.
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Special Assistance

How can I request special assistance for my flight?

To request special assistance for your flight with Swiss Airlines, you can make the request at the time of booking or contact the airline's...
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Baggage Allowances

What are the baggage allowances and fees?

At Swiss Airlines, our baggage allowances and fees vary depending on your class of travel and destination. For Economy Class passengers,...
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Flight Reservations

Can I make changes to my flight reservation?

Yes, you have the flexibility to make changes to your flight reservation with Swiss Airlines. We understand that unforeseen circumstances...
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Check-in Process

What is the online check-in process?

The online check-in process with Swiss Airlines is a convenient and hassle-free way to check-in for your flight from the comfort of...
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Meal Options

Are meals included in the ticket?

Yes, meals are included in the ticket for long-haul flights with Swiss Airlines. Passengers can enjoy a complimentary meal service...
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Frequent Flyer Program

What is the frequent flyer program of Swiss Airlines?

The frequent flyer program of Swiss Airlines is called Miles & More. It is a loyalty program designed to reward loyal customers with...
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Visa Requirements

Do I need a visa to travel with Swiss Airlines?

No, you do not need a visa to travel with Swiss Airlines unless your destination country requires one for entry. It is essential to...
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Payment Methods

What are the accepted forms of payment?

Swiss Airlines accepts various forms of payment to cater to passengers' preferences. We offer the convenience of credit and debit cards...
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Onboard Wi-Fi

Is there a Wi-Fi service available onboard?

Yes, Swiss Airlines offers Wi-Fi service onboard its flights. Passengers can stay connected and access the internet during their flight...
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Refund Policy

What is the refund policy for cancellations?

The refund policy for cancellations with Swiss Airlines is subject to the fare conditions and ticket type purchased. Refunds are typically...
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Pet Travel

Are pets allowed to travel with Swiss Airlines?

Yes, Swiss Airlines allows pets to travel with their owners. However, there are certain restrictions and requirements that need to...
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