Subway Customer FAQ

To have your second ticket added for the Buy 3, Get 1 Free footlong promotion, please ensure that your transactions were correctly processed within the promotional period. If you have already received your reward points, but not the ticket, please refer to the terms and conditions of the promotion for specific guidance. There may be details about how to claim missing tickets directly linked to your purchases. For assistance with your account and promotions, check the customer service section for more information regarding your specific situation.

To unfreeze your Subway account, you typically need to log in and follow the prompts for account recovery or contact support through the link provided on this page for the most up-to-date contact information. Ensure your account is secure by updating your password and checking for any other necessary steps.

There is a link to the most up-to-date contact information right here on this page that you are viewing. Please use that link to reach out to Subway regarding your concerns about the incorrect order and SubClub points.

If you have brand new Subway gift cards that are not working, it's best to verify that they have been properly activated at the time of purchase. Sometimes, it may take a little while for activation to process. If they still don't work, the most reliable course of action would be to use the link to the most up-to-date contact information right here on this page to address the issue directly with Subway.

For the most up-to-date contact information to reach someone in corporate, please refer to the link on this page you are viewing.