Sometimes, an outage is not within your control if your phone is in optimum operational condition. In such an instance, contacting Sprint support center is your best option. The team works by ensuring outages do not last for an extensive period. Additionally, remember reporting a problem on your Sprint wireless or mobile phone is more comfortable with the app.
How Do I Report a Problem With My Sprint Wireless/ Mobile Phone?
When using a sprint Wireless or mobile phone, you have unlimited access to making phone calls and text messages to your contacts preference. Having an outage can hinder you a great deal from communicating with others.
However, even with the network outage, Sprint customer support can help you overcome the problem.
Sprint App is Ideal
Downloading the Sprint app on your android device makes it easier to over help on various scenarios. If you are an Apple user, you can get the app from the App store. The app offers a fast alternative in reporting any problem with Sprint wireless or mobile phone:
Plus, you can also report your network issue online and get help promptly:
Wi-Fi Connection
When you have trouble using Wi-Fi on your Sprint mobile phone, consider restarting your device first. After that, you can check if the router and modem are working correctly. You can switch the devices off then on to re-establish a network connection.
If you have trouble making calls with Wi-Fi, check the settings to ensure you turn on the enable Wi-Fi calling feature. Not to forget, you should also ensure you rule out the potential problem by connecting the Wi-Fi network connection to other devices first.
Your Device Could be the Issue
Sometimes, it may not be harsh environmental conditions that throw the network off or even a power outage. In some instances, the problem is so close to you, and you can quickly neutralize the situation. Consider turning off your phone for a while. After that, please turn it on and try using it.
More often than not, the problem can stem from a configuration failure following an update. The best way to go about it is to try the update again. If it still bothers you, customer care will help you get back on.
In such a scenario, dial ##update#, followed by (##873283#), update your Sprint network afresh. If the outage persists, contact customer service to help you update.
Network Issues
With low signal strength or network issues, check first that your location has adequate coverage. Checking the coverage online will help you identify if you are within the coverage area.
Even after the Sprint and T-Mobile merger, your network issues on your device fall under the initial Sprint management as a Sprint user. Therefore, if you try contacting the support team on a network issue through T-Mobile, you will still get help as the redirection to Sprint network help will sort out your problem.
However, if you wish to get assistance from a Sprint shop, it is possible. You can find a store near you on the T-Mobile store locator. Moreover, the best part is that you can still get assistance in a T-Mobile store.
GetHuman has been working for over 10 years on sourcing information about big organizations like Sprint in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Problem with My Sprint Wireless / Mobile Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.