What maintenance is required for a ShoreTel system?

Maintaining a ShoreTel system is essential to ensure optimal performance and reliability. Regular maintenance tasks typically include routine software updates and patches to keep the system secure and feature-rich. ShoreTel offers improved performance and security enhancements through these updates, so it is important to stay on top of them. Periodic monitoring of system performance is also crucial. This can involve reviewing call quality reports and system logs to identify any potential issues before they escalate. It may be worthwhile to check the capacity of the system to ensure it aligns with your organization’s growing communication needs. Additionally, regular hardware inspections should be conducted to verify that all components, such as switches and phones, are functioning properly. Cleaning physical devices can also help prevent hardware malfunctions. Finally, training staff members on the latest features and best practices will enhance user experience and maintain system efficiency. For more specific guidelines or support options, users can refer to the ShoreTel website for additional resources and contact information.