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Serena and Lily Customer FAQ

Top Answers & How-to Guides

What is Serena and Lily's Phone Number?

The question we are asked most often is about how to talk to Serena and Lily customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is Serena and Lily's privacy policy?

Serena and Lily's privacy policy ensures the utmost protection and confidentiality of personal information. They are fully committed...
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Contact Serena and Lily customer service

Ordering

How do I apply a promotional code?

To apply a promotional code on Serena and Lily, simply enter the code during the checkout process in the designated promotional code...
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Can I track my order?

Yes, you can track your order easily. Once your order has been processed and shipped, you will receive a confirmation email with a...
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Can I change or cancel my order?

Yes, you can change or cancel your order with Serena and Lily. However, it is important to note that they have a quick turnaround process,...
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About Serena and Lily

What is Serena and Lily?

Serena and Lily is a renowned lifestyle brand that offers distinctive, elegant home decor and furniture. With a focus on timeless designs...
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What types of products does Serena and Lily sell?

Serena and Lily offers a wide range of meticulously crafted products designed to elevate your living spaces with style, comfort, and...
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Does Serena and Lily offer interior design services?

Yes, Serena and Lily offers interior design services. Our team of professional designers is dedicated to helping you create your dream...
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Shipping and Returns

Does Serena and Lily offer international shipping?

Yes, Serena and Lily offers international shipping. We understand that our unique and beautiful products are desired by customers worldwide....
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What is Serena and Lily's return policy?

Serena and Lily's return policy ensures customer satisfaction. If for any reason you are not completely happy with your purchase, we...
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How long does it take to receive a refund for a return?

The refund for a return at Serena and Lily typically takes about 7-10 business days to process. Once we receive the returned items,...
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Additional Services

Does Serena and Lily offer gift wrapping?

Yes, Serena and Lily offers gift wrapping services. We understand the importance of presenting a beautifully wrapped gift, and that's...
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Payment Methods

What payment methods does Serena and Lily accept?

Serena and Lily accepts various payment methods to provide convenience and flexibility for our customers. We accept all major credit...
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Privacy Policy

What is Serena and Lily's privacy policy?

Serena and Lily's privacy policy ensures the utmost protection and confidentiality of personal information. They are fully committed...
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Help me with my Serena and Lily customer service issue

Ask any question you have about Serena and Lily customer service. We will do our best to get you answers right away.
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