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Selfridges Customer FAQ

Top Answers & How-to Guides

What is Selfridges's Phone Number?

The question we are asked most often is about how to talk to Selfridges customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Selfridges customer service, get an answer now.
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Recent Selfridges Customer Questions

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Store Information

What are your store opening hours?

Selfridges has different opening hours based on the location and day, with the London flagship usually open 9:30 AM to 9:00 PM...
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Do you offer international shipping?

Selfridges provides international shipping, enabling shoppers worldwide to access its diverse range of products. However,...
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Do you offer price matching?

Selfridges does not have a formal price matching policy, focusing instead on unique products and experiences. For current deals...
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Are there any loyalty programs or rewards available?

Selfridges has a loyalty program called Selfridges Membership, allowing customers to earn points with purchases for exclusive...
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Returns and Refunds

Can I return an item if I change my mind?

Selfridges allows returns if you change your mind, provided the items are unused, in their original condition, and returned...
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How long does it take to process my refund?

Refund processing times at Selfridges depend on the payment method, typically taking three to five working days from when the...
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What is your policy on damaged or faulty items?

Selfridges allows returns of damaged or faulty items within thirty days, requiring original packaging and any included...
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Can I cancel or modify my order after it has been placed?

After placing an order with Selfridges, the ability to cancel or modify it depends on the order's status. If it has not yet...
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Order Tracking and Payment

Do you offer gift wrapping services?

Selfridges offers gift wrapping services in-store and often during online checkout, with various options available. However,...
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Are there any exclusions for your discount codes and promotions?

Selfridges often imposes exclusions on its discount codes and promotions. These may include restrictions on combining multiple...
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Can I track my order online?

Selfridges allows online order tracking, offering real-time updates via a link in the confirmation email. Customers can also...
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What payment methods do you accept?

Selfridges accepts various payment methods including major credit cards, debit cards, PayPal, and mobile payment options like...
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We look to the Selfridges issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Selfridges issues reported to GetHuman
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