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Selfridges Customer FAQ

Top Answers & How-to Guides

What is Selfridges's Phone Number?

The question we are asked most often is about how to talk to Selfridges customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I cancel or modify my order after it has been placed?

Yes, you can cancel or modify your order after it has been placed. At Selfridges, we understand that plans can change or you may have...
Ask any question you have about Selfridges customer service, get an answer now.
Contact Selfridges customer service

Store Hours

What are your store opening hours?

Our store opening hours at Selfridges vary depending on the location. Our flagship store in London is open from 9:30 am to 9:00 pm...
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Shipping

Do you offer international shipping?

Yes, Selfridges offers international shipping to over 130 countries worldwide. Customers can easily select their desired delivery destination...
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Returns

Can I return an item if I change my mind?

Yes, at Selfridges, we understand that sometimes preferences change. Therefore, we gladly accept returns in case you change your mind...
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Refunds

How long does it take to process my refund?

The processing time for refunds at Selfridges may vary depending on the payment method and the specific circumstances of each return....
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Gift Services

Do you offer gift wrapping services?

Yes, Selfridges offers gift wrapping services to enhance your shopping experience. Our dedicated team of skilled professionals ensures...
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Discounts

Are there any exclusions for your discount codes and promotions?

Yes, certain products and brands may be excluded from our discount codes and promotions. Exclusions may include limited edition items,...
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Order Tracking

Can I track my order online?

Yes, you can track your online order at Selfridges. Once your order has been dispatched, you will receive a confirmation email with...
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Payment Methods

What payment methods do you accept?

We offer multiple convenient payment methods at Selfridges to cater to diverse customer needs. You can make purchases using all major...
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Price Matching

Do you offer price matching?

No, Selfridges does not offer price matching. We believe in offering a unique and exceptional shopping experience through our curated...
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Loyalty Programs

Are there any loyalty programs or rewards available?

Yes, we offer a loyalty program called Selfridges+ which provides a range of rewards and benefits for our customers. By joining Selfridges+,...
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Damaged Items

What is your policy on damaged or faulty items?

At Selfridges, we strive to ensure complete customer satisfaction and provide a seamless shopping experience. In the rare event that...
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Order Modifications

Can I cancel or modify my order after it has been placed?

Yes, you can cancel or modify your order after it has been placed. At Selfridges, we understand that plans can change or you may have...
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Help me with my Selfridges customer service issue

Ask any question you have about Selfridges customer service. We will do our best to get you answers right away.
We look to the Selfridges issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Selfridges issues reported to GetHuman
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