What is your policy on damaged or faulty items?

At Selfridges, we strive to ensure complete customer satisfaction and provide a seamless shopping experience. In the rare event that you receive a damaged or faulty item, we have a comprehensive policy in place to address such concerns. Simply contact our dedicated customer service team within 14 days of receiving your purchase, and we will promptly assist you in resolving the issue. We may offer a refund, exchange, or repair service, depending on the specific circumstances. Our team will guide you through the return process, facilitating a hassle-free resolution. Rest assured, we prioritize your satisfaction and will do everything possible to rectify any damage or fault with your purchase.