If your private information changes, you can update it in your RushCard account with these helpful tips.
If your private information changes, you can update it in your RushCard account. If your account is not updated, you may not enjoy all RushCard services. If, for example, your email address is wrong, you may not receive account alerts.
Account alerts make it possible to receive your card balance through email or mobile phone. If RushCard does not have your correct contact information, they may be sending your alerts to the wrong number.
You can choose from the following account alerts;
1. Reload Now Alerts-you get a reminder to reload when your account has $25 or less
2. Daily balance-you get an alert of your account balance every day
3. Weekly balance-your account balance is sent to you every week.
If you have changed your email or phone number, contact the support team and ask them to help you update your information. You may also edit the information directly on your profile.
When Your Card Is About to Expire
If your card is about to expire, you can get a new one. However, you need to update your account information first. Ensure that the address you have provided is correct. If it is not, you can update it in your account. Log in and click on the option 'My Account' in the navigation bar. Click 'Edit Info' from the menu options and enter your correct address.
Another option is to contact the customer support team and ask for help. Ask them to update your information with the correct address.
You should update your information as soon as possible. The re-issuance process starts about 45 days before your card expires. If you have not updated your information by that time, you may have trouble receiving your new card.
You may also contact the support team if you need help canceling your account. Find the 'Customer Care' tab in the navigation bar and tap on the option 'close Card. You should receive a check for your remaining balance. This may be difficult if your address information is not updated. Contact the support team before canceling your card and ask them to help you update your information.
Correcting Errors on Your Card
If you think there are any errors on your card, you should contact the support team and have them corrected. Note that the locations and names of merchants on your transaction may not always be what you expect. Some merchants may use their headquarters or corporate information.
The dates may also seem inaccurate if your transaction is not posted on time. Just check to ensure that the amount and date of purchase are correct.
If you feel that there are any errors or information which needs to be updated, you may fill out the dispute form on RushCard's website.
You may also write to the support team with the details of your concern. If you suspect that there are errors in your account, you must contact the support team within 60 days. Some of the details they may need you to provide include;
1. Your name
2. The error you have experienced
3. Your card number
4. The amount of the suspected error in dollars
The best way to contact RushCard if you want to update your information is on the phone. You will be connected with a customer care agent in a few minutes. Explain the information you would like to update politely and respectfully. They will take you through the processes. If you can't get help on your first attempt, you may need to call again. RushCard does not offer support on email or their social media sites.
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