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RugsUSA.com Customer FAQ

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What is RugsUSA.com's Phone Number?

The question we are asked most often is about how to talk to RugsUSA.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent RugsUSA.com Customer Questions

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Rug Options

What types of rugs does RugsUSA.com offer?

RugsUSA.com has a wide variety of rugs, including area, accent, and outdoor rugs in different sizes and styles. They offer...
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What sizes are available for the rugs?

RugsUSA.com provides a broad selection of rug sizes, ranging from small accent rugs to larger area rugs of up to ten feet by...
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Can I order a custom-sized rug?

RugsUSA.com provides custom-sized rugs to fit individual spaces and styles, allowing shoppers to select shapes, dimensions, and...
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What materials are the rugs made of?

RugsUSA.com features a wide range of rug materials, including wool, cotton, polyester, nylon, and jute, each offering different...
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What options do I have for rug padding?

RugsUSA.com provides various rug padding choices, such as felt pads for comfort and noise reduction, and rubber or synthetic...
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Shipping and Delivery

Do you offer free shipping?

RugsUSA.com often offers free shipping on various items, beneficial for customers wishing to avoid shipping fees. However,...
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How long does it take for a rug to be delivered?

The delivery time for a rug from RugsUSA.com can depend on availability and the chosen shipping method. Typically, orders are...
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Do you offer international shipping?

RugsUSA.com primarily ships within the United States, but offers limited international shipping options based on location and...
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Can I track my order?

Yes, tracking your order is possible via RugsUSA.com. After shipment, you will receive a confirmation email with a tracking...
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What are the shipping and handling fees for rugs?

Shipping fees for rugs at RugsUSA.com depend on factors like rug size, shipment location, and promotions. Free shipping is...
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Returns and Satisfaction

What is your return policy?

RugsUSA.com has a flexible return policy allowing customers to return items within thirty days, provided they are in original...
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Are there any discounts or promotions available?

RugsUSA.com frequently offers various discounts and promotions, such as seasonal sales, holiday events, and special offers for...
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Do you offer a satisfaction guarantee?

RugsUSA.com does offer a satisfaction guarantee that generally allows returns within approximately thirty days if the rug does...
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Are there any special promotions for first-time buyers?

RugsUSA.com typically has promotions for first-time buyers that may involve discounts or special pricing on select rugs. These...
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Payments and Care

What payment methods do you accept?

RugsUSA.com accepts various payment methods including major credit cards like Visa, MasterCard, and American Express, as well...
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How can I care for my rug?

To maintain your rug's appearance and longevity, regular vacuuming, immediate spot cleaning, rotating every few months, and...
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