What should I do if I receive a damaged or defective item?

If a customer receives a damaged or defective item from Rugman.com, there are several steps that can be taken to address the issue. First, it is important to inspect the item thoroughly upon arrival. If there are visible signs of damage, such as tears, stains, or defects in craftsmanship, it is advisable to document this with photographs. These images can be useful in providing evidence of the damage during the return process. Next, the customer should refer to the return policy provided by Rugman.com on their website. This policy typically outlines the procedures for returning items, including the time frame in which a return must be initiated and the condition the item must be in. Most retailers encourage customers to report defects as soon as possible, particularly if the item is damaged upon arrival. Once the details of the damage have been documented and the return policy reviewed, the customer may begin the return process. This often involves logging into the customer's account on the Rugman.com website or accessing the order confirmation email to initiate a return. The steps may include filling out a return form and obtaining a return shipping label if applicable. It is also advisable to keep communication records during the return process. If a customer experiences difficulties or requires assistance, checking for customer service contact details on the Rugman.com website could be beneficial. This way, clarity can be gained on any specific instructions regarding the return or exchange of the damaged or defective item.